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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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IRS required an online verification of my tax return and my identity in order to send me a refund from 2022 returns. I was prepared for an hour of technology torture. But no, I was really surprised. For identity verification, the ID.me website was simple, clear, quick, and appeared really secure. It was seamlessly integrated with the IRS website I started on. Every complex financial or security process should be so simple and effective. Bravo.
My phone is a cheapie. I don't take many pictures. 12 per year. I am old and my hands are shaky. I tried 6 times with my phone. Blurry pictures. Scanning does not work since the picture must be taken with a phone. On my 7th try I used my husband's Samsung S9. Put your own cellphone # in wherever it asks but before you take the picture put in the cellphone # of the better phone and take the picture. Make sure to erase the better cellphone # and put in your own cellphone after you have uploaded the pix but before you leave the screen by pushing the next button. I was using an 8.1 computer with a webcam. You can feel the webcam at the center of the top edge of your open laptop if you have never used it before. Somewhere along the line I switched from self-service to video chat with agent. If my camera only produced blurry pix of the id I didn't think I would have any luck with a selfie. What's 15 min when I had already spent 3 hrs printing IRS info. Be sure to read how to register for an IRS online account and how to verify with a Video chat agent.
After I uploaded and tapped join a video chat it took less than 5 mins. Good luck and remember persistence pays.
One of the simple things left in life. Blah blah blah to fifty characters.
It was easy enough I'd and me needs to explain why do you need it, is it a one time verification? Do the a company websites use it? An explanation is necessary because your signing on to mutual sites at the same time.
It was a quick and easy process. All of the questions were self-explanatory and the site is done well.
Be prepared to take picture of front and back of document to be used for identification and a selfie to be added to the application by downloading. Make sure you add your password for access to your Dashlane or iCloud Keychain.
We were having trouble with the Volume/ Speakers, so she ended up calling my phone so all in all it worked out. A very Professional and productive process. Thank You
It was simple easy to use. Meyt all of me need.it was very self explanatory
Pleasant experience …. Saved quite a bit …. Will check later if my information is used in a secure manner …..
The ID.me team gives their all to make our information is safe. They do a very thorough job of checking and verifying your information. Great job!
It was great it went really well I was so happy she was very very nice and really helpful thank you so much
Interesting to know that it did work on my life so far it's not a scary movie. A bit more than I thought it would be.
The 2 girls who worked with me and my wife were very friendly and worked very hard to get us the best deal possible with alot of patients.
The document types are enough to get the job done for all individuals.
The title says all you need to know. Slow and clumsy process. What year is it?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members