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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I was logged out of my accounts for a couple of months. Thanks to them I was finally able to get into my account.
Fue rápido y fácil de hacer mi ID.me, pensé que no podía hacerlo sola sin embargo si pude. Muy fácil
Simple, quick, and very informative. The DMV agent was very open and answered all of our questions with easy to understand answers.
Very poor linkage going direct was smooth. Cox and ID.me was not working
Greg from COX put me onto lifeline and that worked smooth
This is by far the worst system I have ever used. It simply does not work and customer be damned!
I had suspended account and for 6 months or longer. Nothing worked to access to my account. The help center got the help I needed. Thanks Amine!
It doesn't work. It's nothing but trouble. I can't renew my PTIN. I can't access e-services.
Who needs more problems. I want to get rid of this garbage program.Barry
I used my NY Drivers License for enrolling in ID.me for IRS.gov. Started on my PC, then provided my mobile number and received the link on my mobile as SMS, followed the prompts, provided the snapshots requested for my drivers license (had to take them twice), then enabled the camera for a selfie against a white background (no glasses, that was tricky for me, couldn't see the instructions),, waited a few seconds for approval, went back to my PC to confirm information presented to me, and completed the whole process, from beginning to end, in about 5 min.
I thought I was going to be on there forever but it was fast and easy
Excellent, not really much else to say. Will pass onto other people on how to do
I like the product. Needs some honing of it's intuitiveness. Keep the instructions more concise and with a visual roadmap to walk us through the process. Keep up the good work!
Excelente servicio buena atención siguen así y ojalá sigan actualizando el servicio para que sigua así de bueno
As a 87 year man (Veteran) it was nervous at first. The Ladies were great.
Was not sure what type of program I needed. They explained it to me and they were great helping me get it installed. Thanks a million for the Ladies that helped me.
I am giving a higher rating because of the very last agent who was so passionate about helping me. The rest of the agents that came before him were cutting me off without any explanation.
The process is too long to approve but if you do quickly to approve that will be the best service for us. We have to wait in the line and it was took long time.
Better for me in trusting the website and complete my application
My experience was good, I didn't know it was so difficult, thank you
No hassles very smooth I guess I don't have to worry about too many leaks For an identity thief
I'm about to change my original rating if this isn't over fast. I have things to do today
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members