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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This was a new experience for me. You see facial recognition talked about on TV. But to experience it, was surreal
Very professional and helpful. Was a bit of a wait.
Providing one has the basic documentation to hand, enrolling on ID.me is easy, fast and efficient, and can be done at almost any hour of the day or night.
Me sentí bien con la que me atendió. Muy responsable. Muy respetuosa y educada.
Professional services & very accommodating.
Representative is very helpful, guiding you direction how to accomplish the ID.ME.
We need more representative to handle many applicants.
It was very worth waiting and the screen showing the times in minutes.
I accomplished what I need to get my ID.ME
I filled out the form and filled in my address, and it came back that it was wrong. So I did it again and it told me I was wrong again. Unbelievable!
It was just an exceptional experience to have fast easy. Perfectly executed in performance with all aspects
Satisfied pleased,a very good experience.was very helpful.help point me in the right direction
Vendors offer discounts if you verify your ID through this service then when you go through the lengthy verification process, it will not let you apply the discount codes they offer because it flags you as a robot and not a person.
My experience with ID.me was great,and the agent was extremely helpful.
I need my confirmation code for my Kaiser Permanente Medical records.
Thank you for your understanding.
Enrique Reynoso
My Sister Maria D Reynoso helps me/ Witness
Best experience with a website and video chat that makes a believer out of me! If you ever need access to your account immediately choose ID.me and you can completely put your trust in them to keep your information safe and secure. Thanks!
Great and I hope you're having a great day. And I do the hokey pokey dance one of our understand. We're really going on with the site and I really appreciate everything because it is the best grow up. Thank you be better so just continue to send me these things and I will try to do whatever that needs to be done and thank you again on this your day here and whatever needs to be done and I want everything to be whatever however
My experience was good and it's very convenient in checking your status and stay on top of everything. And you don't have to call in all the time to check on your case.
I found it easy to maneuver through the process. Having a Smart Phone helped with the camera feature to download a photo. For me the only drawback was the inability to get a paper copy. I opted to save on my hard drive and send to a family member's email who has a printer. Hopefully that will work.
I'm a senior and am not that tech savvy but this app is user friendly
I took care of my business online ID from the social security office that's excellent
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members