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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience with this ID me process was very good and now make it easy for me to get my credit.
Exhausting... The waiting for the actual verification was the longest wait time but once started it went smoothly.
This was the worst project I have ever done in my life. All that was needed for me was to get verified as a veteran, who's memory for directions is fair to midlin on our best days.
It was too much steps and the program kept boothing me back to registration 3 times entering my personal information when I had entered it already the first time. Isn't there a way you can go back, so you don't have to re-entering what has been entered.
Fast and Easy to use. Process was easy to follow and fast to fill in and very fast review and approval
It was pretty simple, however for someone like me, older it's a little difficult. I had my younger niece helping me. But overall, it wasn't too difficult.
The ease with which it took to accomplish what I wanted.
Very easy to follow the instructions.
Everything is fine here because it was very easy and safe
Technology slows down the process when links don't work. Clicked to find in person choices and screen was blank. Chatted with AI in circles. Had to keep re- signing in.
Tedious, lack of instruction, intrusive, and disgusting. Hours of doing precisely what instructions said, and they were 100% wrong. Person troubleshooting "was trying everything and nothings working " on a cell phone and computer "and they must be broken" (I figured out what was wrong with another IT person, and it was SSA based with the problem!). The *******213 is useless after 90 minutes of waiting and the tech not knowing what to do, useless apologies, frustration, and being disconnected.
I must admit, my past encounters with the IRS website weren't exactly straightforward, kind of intimidating actually. But this time, the user interface is a lot more user-friendly and secure.
Navigating my account was a breeze, and setting up a payment arrangement was quick and painless. I really value the effort and dedication put into making this a smoother experience for us all.
It took almost 3 weeks to figure out how to get my iPhone picture onto this page. No phone number or way to talk to a real person, not a video or some kind of email to tell me what to do. After taking iPhone pictures I couldn't get back to EDD and had to start all over. Basically I finally got my picture wherever it was supposed to be. Don't think that just giving written directions is something everyone can follow. Provide a real person to talk to me. I've lost money because I couldn't file a claim in a timely manner.
Have had an IDME account for a long time and was only attempting to use my account for the VA because everything is transitioning to on VA site and only two login ootions. Four hours later and with help, we finally did what was necessary to get a video phone call to assist in verifying who I was. Sent the required documents 4 times to verify myself and it never worked... just to get a video phone call for assistance.
If they had a simpler and faster means of calling to get help it would be great but... until such time I would say don't waste your time unless you have some pretty hefty techy assistance to get you to the IDME video assistance.
Not so good because the staff was not helpful and every time I asked for assistance they'd make a very unpleasant facial expression, very dissatisfied.
En el momento de la entrevista me ayudaron mucho ya que no se mucho inglés pero sus preguntas fueron entendibles y pude dar mi identidad correctamente gracias por su ayuda, fue muy amable y en todo momento muy cordial
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members