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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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So far, the least frustrating. 75% of UI application done and then system goes down. Odd that the system was just down for maintenance.
Initially, customer service was called to define the nurse's discount and amount being received. Daniel (customer service agent) was very knowledgeable about the product and our contract. We really appreciate his help rearranging our contract to a more affordable plan.
Went very well since I am a beginner on the new phone and using the camera to video chat. The representative was very helpful though the whole process.
I've used this service for a couple of different accounts to securely and quickly verify my personal information. It was easy and trustworthy. I appreciate the advantage of time and effort it afforded me.
Difficult- took me a whole afternoon to register- do not see need for such a time consuming process
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I needed see information about my previous tax years. Setup took a little bit of time and effort, but only because of the amount of security needed to protect this information. I followed the setups without issue and got right to where I needed to be.
The process was simple and quick.
The agent was clear in her instructions on how to use the phone to process my identity.
She answered my questions clearly.
She helped me get my photo taken when I was having trouble.
Today I needed to use id.me to log in to my social security account. Pretty good experience, especially the live verification process. Awesome!
The agent I spoke with was extremely knowledgeable and very patient with me. I had some issues with her being able to see my cards.
I found it very easy to follow the directions and I'm not to good with technology. I found that it saved me a lot of time. It's easier than trying to get to a Social Security office especially when the weather outside is starting to get cold. It was all done from the comfort of my home.
Simple, fast, easy... clear prompts... took no time at all... think its a good idea to have this verification... however, I could have went to the SSI office. I would encourage people to take advantage of it.
I was going to call instead of trying to log in the site because I'm not very good with tech stuff. But I was very surprised by the information to proceed on line was so easy, that I was able to do that I needed to do without getting lost or frustrated.
Quick fast and effective and helpful to anyone. No problem with understanding what they want and how to get them the information they need.
Not user friendly. After spending a very long time to set this up when I wanted to send documents I kept getting an error message very frustrating. I'm just going to mail the documents
I find it ridiculous that I can only have one account. I set it up initially at work for a business related task. Now I come to find that I cannot have a personal account. And it's tied to my work email. I should not be doing personal email at work and work email at home. So you have me stuck in a quandry.
The system will not allow me to log in. The system is doing it now- not allowing to move forward. NOT user friendly
Long time and many attempts at trying to log in to site.
ID.me is easier than the other sites, less hassles than other check in sites. So I know to use this one.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members