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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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6 hours to get thru the approval process that I didn't want to do in the first place. Forced sign up by the IRS for 1099 filings for 57 companies I don't own, just because I file for my employer. You soft touched my credit - why? Just evasive.
Fast safe and secure! Works exactly the way you would hope it would! No pages not working! Very sooth and easy to use!
There is an afternoon of my life I will never get back. Having the experience, I should have asked for a scheduled call back. I was on the phone for over 2 hours with multiple attempts to send documents only to have them verified in person. This seems redundant. Especially in Florida, a driver's license can only be obtained with a passport, social security card, and proof of residency.
My experience was fast and easy. This tool is very helpful to that your identity is secure. I would recommend this to everyone
The steps were fairly straight forward once I found where to get going. If you are not comfortable with phone, & or computer usage it may help to get a person to assist the setup part. Personally, I really like this new version. It aligns with current workplace safeguards, so should come natural to most of us still in the workforce. Phone averse will benefit from someone to help with the getting going, and how to use part. Namaste. SteveO
There are certain security measures we take everyday with banking, emails, robocalls, etc. The process for ID.ME I like very much. I especially like the facial recognition aspect of.the security feature. It is very important and comforting to me.
Lousy - spent two hours trying to set up a business account for the energy credits for battery vehicles. Over two hours with a lot of Password Resets, numerous attempts to upload Id verification, only to reach the end and get the error mesage TOO MANY ATTEMPTS please try again in 24 hours. Not looking forward to doing this all over again.
I had a positive experience with the site. I had to upload documents for verification purposes but it was an easy process from start to finish.
Took over two hours to complete this process, had to stay glued to my computer for what they said was 39 minutes for an agent, reality, 1.5 hours not 39 minutes, must stay at your computer or lose place in que and must get in line again! What a huge hassle! Don't put yourself through this grinder!
I used ID me to attain a medical field first responder discount on a popular website. I was confident my information was secured and the process was super fast. Thank you ID Me.
My experience with ID.Me was very helpful and fast. The people were friendly and the video agent was super helpful in making sure that everything was done correctly and professionally. NJ department of labor is a great way to get anyone's life back together again. I highly recommend taking advantage of the opportunities and resources that are available.
I was able to securely and quickly get my business done online. Thanks ID.me
My experience went very easily nothing to complain about, and the fact that ID me cares enough to make sure that it has the correct person
Mi experiencia aquí fue muy sencilla y rápida no tengo ninguna queja sobre el programa porque es súper fácil sencillo y rápido me encanto
I have email accounts *******@aol.com and *******@yahoo.com. My old iRS account is AOL and my me account is yahoo. I have reported this thru your automated service bot Roy. When I sign in to and go to the IRS affiliate site, I am still reqinuired to sign in to Irs for traginnscrips. No combinations of login/password works. What is the purpose of adding id.me to the process if I still have to sign in to IrS. Stymied for months with this process. Unsatisfactory
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