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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Fue necesario utilizarla. En el ultimo momento obtuve respuesta en El Paso final de videollamada, la parte engorrosa y tardada fue presentar el documento bancario, entender porque no lo aceptaban, una y otra vez. Encontrarme con que querían que ese documento tuviera no sólo el nombre y dirección igual a las declaraciones, además querían que presentara completo el SS o ITIN y eso en un documento bancario no está.
Trying to scan myself. Was not easy to complete.
Don't know why/ Perhaps I was not doing it right, even I was following the instruction.
It's OK. Only do this once a year. I can cope with that.
If you ever have problems with trying to get identified please try ID me is is quick and simple and reliable
The whole process was very secure feeling. Sometimes confusing to attempt for seniors not computor savy.
User friendly has all the information I needed to apply my application
Quick, easy, secure process. Stress free and my identity was quickly verified.
She helped me through the entire process. Was very thoughtful and delightful
Getting my ID verified was fairly easy and straightforward. All the instructions were clearly communicated and the representative I spoke with was friendly and professional too.
No idea this site existed. Found it while surfing on Wiley X's website. The discounts are great, not just token 5% off, but 20% to 40%. Lot of high end, brand name companies offering legit savings. If your a vet, or first responder, get this. Like now. The sign up process took honestly like 5 minutes, granted, you have to give up some sensitive info in the process, which always raises the pucker factor, but its worth it. Highly recommend.
Prompted for additional data to ensure who I was and added additional security features.
I hesitated to go the ID.me route as I thought it would be very invasive, it was not. My driver's License and Social Security was all they wanted. Now I log into SSA in a few seconds instead of minutes. Please remember when you are finished taking photos of your Driver's License to go back to your desk top to complete the sign up procedure.
The encounter accomplished its purpose, but I do believe it is somewhat cumbersome for a no- the person or a person who uses the site infrequently.
I was checking into a government website and I needed to verify my identity and was able to do so quickly because I had already set up my account in the past and was able to use that information to bypass a slower process if I had not already done so.
It was late at night, but done in five minutes or less and was my first time using. I could understand the questions, provide two of the MANY secure and safe documents needed to ensure it was me being identified. Easy to use and very friendly vibes from agent and the website in general.
Once the video chat was ready, it went very smoothly. I answered a few security based questions and the process was completed. Extremely satisfied.
The process to verify my ID was quick and painless. The site is easy to follow and the options for uploading documents and real-time photos using a cell phone were seamless and helpful. My ID couldn't be verified just with the upload of documents, so I was then directed to a video chat for verification. There was minimal wait time (shorter than the time it took to gather my necessary documents), and the agent was friendly and helpful during the call. The video chat lasted only a few minutes, and the agent was able to verify my ID immediately. I am very pleased with my experience.
Easy, secure and excellent verification process. I respect the way it made me feel my information would be safe.
ID.me is very comprehensive, but easy to navigate.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members