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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Fastest place on earth. When dealing with a government web sit. Simple easy and I don't have to remember my password
Mi experiencia con ellos fue muy buena y satisfecha todo muy bien
Very good had no problems the man that helped me was very patient and polite
It is good the only bad thing it took so long to start the video
The guidelines provide for the initial logins, we're exceptionally great with all necessary securities to protect your privacy.
Easy to understand by following instructions
I like to use this because I could not remember my password. I just needed a simple printout
The tech works well, is pretty quick, and painless.
Good experiences for me to share with others people
Great, but difficult to log in. It would be nice to have a human to answer questions.
I really felt comfortable in this process, the steps to follow are clear and precise, easy to follow, highly recommended
I made a quick account to check that my payment was posted. Very easy and felt secure!
Great. Agent was great in providing support with my ID.me process. He was informative and very friendly. He was supportive in his approach.
My experience was easy. You must carefully read the directions so you get through the process effortlessly. When it ask for access to folder, accept so the agent can proceed with completing your verification
Regardless of what others may say about security on the web this is the next step in actual security. I'd highly recommend that this be utilized more often by more people to truly make the web safer
Had a wonderful experience with id.me, my agent was very thorough and efficient. I felt my documents were in safe hands and I had a very welcoming experience.Highly recommended for safe effective logins.
Wasted time taking photos of my ID and doing live video confirmation, all successful, only to be blocked from accessing the actual SS site (the reason I was forced to use this "service"). Now they have all my biometric data and I got nothing. Ripoff,I feel violated.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members