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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience was good, they treated me in the best possible way, that was very good.
It was confusing took me almost a total of 3 hours somewhere in there once I started from my cell phone to my laptop or my desktop it just can't rerouting and rerouting there was a glitch as far as the verification for email and phone number
Took way to many pictures before it worked I took pictures people at unemployment office took my pic no work finally on the 50 pic it worked
Was required to do this. Took half an hour on the computer but feel my identity is much more secure now. I'm 70 but relatively computer savvy and was able to complete the process fairly quickly/easily
Todos en perfecto aclaramiento.todas las pregunta estaban bien establecidas
Personally identifiable information (driver's license and passport images) and Zoom videos going back and forth between my computer and smartphone. NUMEROUS verification codes going back and forth via email and phone text, some of them were 10+ digits and sent via Zoom Video voice.
What a Rube Goldberg!
Very pleased with the customer service. The person who helped me was very pleasant to work with.
Was given what I asked for, but I wasn't specific enough as to my exact need.&
It was fast, easy, professional and the agent made my experience very clear and easy.
My experience for me …Love it.
It was very understandable, step by step help.
When typing in proper information it didn't let me log in.
Thanks, maybe a option to automatically log in would be help & nice.
When responding to a help ticket, you need to see it to a conclusion
Me pareció agradable, la revisión de los datos fue muy clara, concluyente y rapida.
Took long time
Was not intuitive. Asked a lot of questions.felt like maybe they were scammers getting all my info gave them access to a lot.now this stupid rating ap is giving me a hard time.
Personal documents were taken pictures,
Why do I need to?
When do I need to?
How do I need to?
Pain in the $#*! to load. Even bigger to move to advanced settings
My experience was great everything was fine the service was great
I needed some tax information and was able to retrieve it within 10 minutes through the verification process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members