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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Me gusto saber que mi informacion va ha estar segura.
Filled out the form and in five minutes was able to order at Omaha Steaks
Very excellent and professional, the attention was safe and responsible, I congratulate you.
It was great, quick and easy. The agent was very professional.
Psalm 37:25
I was once young and now I am old, But I have not seen anyone righteous abandoned, Nor his children looking for bread.
I learned how to access my info from ID.me fairly easy and the verification process to be user friendly.
It was not hard to provide my personal information for verification
I give my experience 1 star because there is no lower available option. Was never able to complete task,nor could I get help to do so.
The agent was professional, she made it super easy and fast
I'm totally not computer or cell phone savvy yet they made it easy for me to complete the applstation. And we're just very helpful, friendly and knowledgeable and courteous.
They do have certain standards they have to meet.
And they let you know what they are. And how to follow them simple as that.
Setting up a new account with ID.me was simple, fast, and easy. I have already used it to get an online discount with a major retailer within minutes after creating the new ID.me account. It works great! My only concern was having to provide my complete social security number in order to confirm eligibility for the category of discount designation I needed. I think there could be more secure ways to accomplish this.
Complex registration that requires transmitting photos of your id used for verification over the internet.
The end result does not seem any better than two step verification.
First experience was a horrible multi month ordeal w/ more than enough identification for NJ employment. Then had a horrible experience trying to register military discount for Verizon with DD 214 form. This company SUCKS!
Endless entering of codes then, oops try later, no phone support, email support was sending instructions that already not working.
Too much personal information requested. As an employee of a company, I should not have to provide so much personal information to do my job, much less allow access to my credit score. A secure pin sent to my phone should be enough additional security.
If I didn't have two first names process would be easier for me. Other than that it's super.easy. Many option for second id verification provided is a plus.
Thanks good to do service I'm looking secure my account all the time
Went through all the steps to set up an account including photo recognition. At the end of the process, was instructed an "error" had occurred and recommended I create a new account. Did not feel like my personal information was protected if they wanted me to duplicate it.
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.
Answer: Hello! Please do not allow anyone to create an identity account using your personal information. Please email us with any further questions at sj.support@id.me.