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ID.meReviews 35,679

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,421
value
1,157
shipping
627
returns
617
quality
1,136
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California
1 review
0 helpful votes
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Buen servicio
November 30, 2023

Me gusto saber que mi informacion va ha estar segura.

Date of experience: November 30, 2023
Ohio
1 review
0 helpful votes
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Easy quick savings
November 30, 2023

Filled out the form and in five minutes was able to order at Omaha Steaks

Date of experience: November 30, 2023
Colorado
1 review
0 helpful votes
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Excellent
November 30, 2023

Very excellent and professional, the attention was safe and responsible, I congratulate you.

Date of experience: November 30, 2023
California
1 review
0 helpful votes
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It was great, quick and easy.
November 30, 2023

It was great, quick and easy. The agent was very professional.

Date of experience: November 30, 2023
California
1 review
0 helpful votes
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Psalm 37:25
I was once young and now I am old, But I have not seen anyone righteous abandoned, Nor his children looking for bread.

Date of experience: November 30, 2023
North Carolina
1 review
0 helpful votes
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Sign in
November 30, 2023

It's a little confusing. It's going to be hard for a lot of older people.

Date of experience: November 30, 2023
Texas
1 review
0 helpful votes
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Pretty simple
November 30, 2023

I learned how to access my info from ID.me fairly easy and the verification process to be user friendly.

Date of experience: November 30, 2023
Michigan
1 review
0 helpful votes
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Experience With ID
November 30, 2023

It was not hard to provide my personal information for verification

Date of experience: November 30, 2023
Texas
1 review
0 helpful votes
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ID.me review
December 7, 2023

I give my experience 1 star because there is no lower available option. Was never able to complete task,nor could I get help to do so.

Date of experience: November 30, 2023
California
1 review
0 helpful votes
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Super easy and fast
November 30, 2023

The agent was professional, she made it super easy and fast

Date of experience: November 30, 2023
California
1 review
0 helpful votes
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Excellent customer service
November 30, 2023

I'm totally not computer or cell phone savvy yet they made it easy for me to complete the applstation. And we're just very helpful, friendly and knowledgeable and courteous.
They do have certain standards they have to meet.
And they let you know what they are. And how to follow them simple as that.

Date of experience: November 30, 2023
Virginia
1 review
0 helpful votes
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Using ID.me for the First Time.
November 30, 2023

Setting up a new account with ID.me was simple, fast, and easy. I have already used it to get an online discount with a major retailer within minutes after creating the new ID.me account. It works great! My only concern was having to provide my complete social security number in order to confirm eligibility for the category of discount designation I needed. I think there could be more secure ways to accomplish this.

Date of experience: November 30, 2023
Colorado
1 review
0 helpful votes
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What's the point?
December 7, 2023

Complex registration that requires transmitting photos of your id used for verification over the internet.
The end result does not seem any better than two step verification.

Date of experience: November 30, 2023
New Jersey
1 review
0 helpful votes
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Simple and Easy
November 30, 2023

Not much more to say about it. It was simple, easy and secure.

Date of experience: November 30, 2023
New York
1 review
0 helpful votes
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Grab your ankles
December 7, 2023

First experience was a horrible multi month ordeal w/ more than enough identification for NJ employment. Then had a horrible experience trying to register military discount for Verizon with DD 214 form. This company SUCKS!

Date of experience: November 30, 2023
Massachusetts
1 review
0 helpful votes
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Ridiculously hard to do
December 7, 2023

Endless entering of codes then, oops try later, no phone support, email support was sending instructions that already not working.

Date of experience: November 30, 2023
Minnesota
1 review
0 helpful votes
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Unnecessary
December 7, 2023

Too much personal information requested. As an employee of a company, I should not have to provide so much personal information to do my job, much less allow access to my credit score. A secure pin sent to my phone should be enough additional security.

Date of experience: November 30, 2023
Hawaii
1 review
0 helpful votes
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Wow!
November 30, 2023

If I didn't have two first names process would be easier for me. Other than that it's super.easy. Many option for second id verification provided is a plus.

Date of experience: November 30, 2023
Kentucky
1 review
0 helpful votes
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I like it give five star
November 30, 2023

Thanks good to do service I'm looking secure my account all the time

Date of experience: November 30, 2023
Georgia
1 review
0 helpful votes
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Went through all the steps to set up an account including photo recognition. At the end of the process, was instructed an "error" had occurred and recommended I create a new account. Did not feel like my personal information was protected if they wanted me to duplicate it.

Date of experience: November 30, 2023