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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The terms and conditions indicate they keep biometric data for 7 years even though during the process it tells you the photos will be deleted afterwards. So which is it? I'm more likely to believe what the attorneys wrote which is the info will be held for 7 years. I should not be forced to use such a service to view my IRS data.
Lovely people and very helpful The representative was very nice and answered any questions that I had
Very frustrating process Nothing worked like it should. Multiple, multiple attempts to be successful. And then I couldn't even access my account due to another glitch. Miss the old days when you actually spoke with an agent
I have been trying to verify my identity with ID.me for a few weeks now. Due to countless attempts of taking photos of my identification documents along with a selfie and phone number assigned to me, I was forced to verify my identity by a video call with an ID.me representative. She was able to confirm my identity, however, I wasn't happy about how this system wasn't allowing me to do it without being forced to have a stranger tell me who I was.
Quick and easy. Thank you. The only thing it was kind of hard doing a selfie pic it look like artwork instead of my face other than that I was thankful to have a representative help me
So many hoops to jump through for it not to work as intended, facial recognition just doesn't work well. Maybe fingerprint when getting a license and then use of the smartphone's biometric scanner? Anything other than the current system you are using.
It was a navigational experience. I had to decipher what was meant on somethings that could have been described in laymen terms.
The procedure was easy to follow and submit. I had no difficulty getting into my Social Security information.
I needed to access my account and had not finalized the video verification. When I got to that step, the representative was friendly, helpful, patient, and just overall delightful to work with. Setting up the account allowed me to take care of the matter of concern.
I had a pleasant experience, because Staff was professional, patient and kind.
My agent was very helpful, courteous, and knowledgeable. The experience was quick. The only drawback was the wait to actually talk with the agent but that was still not that bad.
Very Good customer service I was so happy talking to her.
Overall very satisfied. My video call was great and fast. My a
My video call was so quick and easy! I wish I could remember the gentleman's name but I do not. Thank you for a great call!
It is probably the most secure ID process BECAUSE not even pre authorized people can get in without repeating photo id, drivers license's, live photos, in addition to the password and logon and security code via phone.
Best customer service experience and edd Employment customer service explant everything very good and understanding to me. I love edd customer service.
Ed Starr *******444
No muy buena y espero me ayuden a resolver mi problema gracias
Was very helpful and fast! The verification process very professional Thank you
THIS WAS MY FIRST TIME. I didn't have any problem questioning. As self one. Turning my ID OVER, BUT I CAME TO MIND.
Even living in South East Asian I was able to get into the IRS website with ID.me, once I got acceptable documents.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members