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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Took six months to get hooked up, wasted much of my cancer shortened life trying to get help from the VA due to bull$#*! ID verifacation
Not good not sure if it got signed up right for my job and work benefit debt card?
Couldn't have gone any smoother. Very secure. Quick and easy. Just have your IDs ready because it moves right along. Excellent!
It needed to be more easy for someone not use to a computer
Very nice easy fast and efficient to get the job done with the fact that I was thinking it was going to be hard to get it done
The site enabled me to secure a letter that I needed in lieu of my return which was not readily available. The step by step instructions while not simple were clear. While I had to repeat a step or two, I managed to accomplish my goal which was important to me and which I very much appreciated being able to accomplish.
Other nations behave already created a biometric system to make sure "you are you" and not an impostor. It is important that all your info are true and belonging only to you. I'd.me creates a portal to keep you as the main source of information regarding you. Verified by the gov and you at the same time. Secure and reliable.
I feel.it was a bit long but necessary. Some of the questions were open ended. For the most part very easy.
Always quick, safe and efficient. Getting my verification done was right on time.
Muy satisfactoriamente.
Con la segunda adecuada requerida.
Emphasize the experience and qualifications that will help you achieve success in the role.
My experience was not pleasant, nor successful! I believe my lack of computer skills was the main cause of me not being successful. I feel sure that people with better computer skills would not have had a problem!
It's was scary in the beginning, but God made it easy
Fue un proceso sencillo, fácil y rapido, no tomó mucho tiempo hacerlo y fue muy eficiente el servicio y la atencion
Went very smoothly (thankfully) and I was very pleased with this.
Quick and easy Setup only takes a few minutes. I did the video chat with the agent because I am not that great on the computer worked out better for me. The video chat only took a minute or so and the agent was really pleasant.
It was great it didn't take long at all they was very helpful and nice if I needed kind of help they would be more to help me with anything I appreciate that thank
I have used ID.Me for a few years now and it just seems to be getting better and better. Today I thought was it was going to be more difficult to use, but the update & login went well and seemed safe & secure. Double checks and verifications all along the process. Admittingly, I am not much of a smart phone user, taking the selfie and uploading it and my DL was easy & quick.
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.
Answer: Hello! Please do not allow anyone to create an identity account using your personal information. Please email us with any further questions at sj.support@id.me.