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ID.meReviews 35,679

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,421
value
1,157
shipping
627
returns
617
quality
1,136
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California
1 review
0 helpful votes
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Wasted time
December 7, 2023

Took six months to get hooked up, wasted much of my cancer shortened life trying to get help from the VA due to bull$#*! ID verifacation

Date of experience: November 30, 2023
Georgia
1 review
0 helpful votes
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Not good not sure if it got signed up right for my job and work benefit debt card?

Date of experience: November 30, 2023
Florida
1 review
0 helpful votes
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Super easy & secure.
November 30, 2023

Couldn't have gone any smoother. Very secure. Quick and easy. Just have your IDs ready because it moves right along. Excellent!

Date of experience: November 30, 2023
New York
1 review
0 helpful votes
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Need to be easy-to-use
December 7, 2023

It needed to be more easy for someone not use to a computer

Date of experience: November 30, 2023
Alabama
1 review
0 helpful votes
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Employment
November 30, 2023

Very nice easy fast and efficient to get the job done with the fact that I was thinking it was going to be hard to get it done

Date of experience: November 30, 2023
Louisiana
1 review
0 helpful votes
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Goal accomplished!
November 30, 2023

The site enabled me to secure a letter that I needed in lieu of my return which was not readily available. The step by step instructions while not simple were clear. While I had to repeat a step or two, I managed to accomplish my goal which was important to me and which I very much appreciated being able to accomplish.

Date of experience: November 30, 2023
Massachusetts
1 review
0 helpful votes
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Other nations behave already created a biometric system to make sure "you are you" and not an impostor. It is important that all your info are true and belonging only to you. I'd.me creates a portal to keep you as the main source of information regarding you. Verified by the gov and you at the same time. Secure and reliable.

Date of experience: November 30, 2023
Nevada
1 review
0 helpful votes
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More direct
November 30, 2023

I feel.it was a bit long but necessary. Some of the questions were open ended. For the most part very easy.

Date of experience: November 30, 2023
Massachusetts
2 reviews
0 helpful votes
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ID.Positive!
November 30, 2023

Always quick, safe and efficient. Getting my verification done was right on time.

Date of experience: November 30, 2023
Mexico
1 review
0 helpful votes
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Personal con atención profesional
November 30, 2023

Muy satisfactoriamente.
Con la segunda adecuada requerida.

Date of experience: November 30, 2023
New York
1 review
0 helpful votes
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Excellent
November 30, 2023

Emphasize the experience and qualifications that will help you achieve success in the role.

Date of experience: November 30, 2023
West Virginia
1 review
0 helpful votes
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Review of ID.me
December 7, 2023

My experience was not pleasant, nor successful! I believe my lack of computer skills was the main cause of me not being successful. I feel sure that people with better computer skills would not have had a problem!

Date of experience: November 30, 2023
New York
1 review
0 helpful votes
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Thanks for everything
December 7, 2023

It's was scary in the beginning, but God made it easy

Date of experience: November 30, 2023
California
1 review
0 helpful votes
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Servicio de calidad
November 30, 2023

Fue un proceso sencillo, fácil y rapido, no tomó mucho tiempo hacerlo y fue muy eficiente el servicio y la atencion

Date of experience: November 30, 2023
California
1 review
0 helpful votes
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Easy and efficient
November 30, 2023

Went very smoothly (thankfully) and I was very pleased with this.

Date of experience: November 30, 2023
Arkansas
1 review
0 helpful votes
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Helpful
November 30, 2023

I was confident in the direction you'll steer me to thank you guys

Date of experience: November 30, 2023
Colorado
1 review
0 helpful votes
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11032023
November 30, 2023

Optional? Most has already been in part the survey itself.

Date of experience: November 30, 2023
New York
1 review
0 helpful votes
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Easy Setup
November 30, 2023

Quick and easy Setup only takes a few minutes. I did the video chat with the agent because I am not that great on the computer worked out better for me. The video chat only took a minute or so and the agent was really pleasant.

Date of experience: November 30, 2023
South Carolina
1 review
0 helpful votes
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It was great
November 30, 2023

It was great it didn't take long at all they was very helpful and nice if I needed kind of help they would be more to help me with anything I appreciate that thank

Date of experience: November 30, 2023
Pennsylvania
1 review
0 helpful votes
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Used on Multiple Websites
November 30, 2023

I have used ID.Me for a few years now and it just seems to be getting better and better. Today I thought was it was going to be more difficult to use, but the update & login went well and seemed safe & secure. Double checks and verifications all along the process. Admittingly, I am not much of a smart phone user, taking the selfie and uploading it and my DL was easy & quick.

Date of experience: November 30, 2023