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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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If you have the correct documentation, ID.me has made the application process fast and easy to complete. Considering the SAVINGS I was able to gain, I recommend getting ID.me. It is well worth having!
The experience was quick and easy. I was not expecting it since I was already linked into the VA on ID verification. Everything the site asked for was retrevied, uploaded the photos, answered all questions and it was a done deal.
Having never done this before, it was a little daunting. Have your docs (license or passport), your letter and anything else you have been asked for right in front of you. Be ready to take your picture on your phone. It all goes pretty quickly.
Was in the process of my every other month cigar purchase through Cigars International, and saw the offer from ID.me to give me a 10% discount and free shipping on my order, so I decided to give it a try. I sent a photo of my retired law enforcement identification to them, and was approved within minutes. I was sent back to my online cigar order, and the 2 discounts had been applied to my order. Whoever set this up knows how to run an efficient operation. Many thanks for recognizing our service!
ID.me is fast, user friendly, convenient, and specific tool!
My military id needs re-verification but it kept giving me an error message which the virtual agent could not resolve and said someone will reach out to me shortly. It has been a few days now and I am still waiting. Because of this issue, it cost me $300 for my bags at the airport when it should have been free
Not understanding how the US government can treat humans like machines now. This makes you feel more like a number than a human than anything else can. When people are in need they are in need of human empathy and compassion not a machine telling them nothing they do or have being good enough. I can see these causing suicides, yeah, it's that bad.
Professional and the whole process took a big turn for my coming days of new verification the government finally realized what information really belongs to who thanks
My experience is simple, this is my first time using this system, it appears to be on the up, I hope to any improvements that will come about, less errors, and more positives!
I hope you guys make the ID and emailing the code a lot more friendly to us Veteran living outside of the sates. A lot of vets i know no longer can get in their accounts because they no longer have their state IDs. They do have their VA id and Veteran ID and Social security. Not all vets are computer savy.
Every questions is very explanatory. Easy to use and fast.
Recently had an issue with a major purchase of an automobile. A problem arose at the dealership and held up the sale. ID.me was contacted and immediately responded and looked into the situation. When it could not be resolved online it was referred to a specialist who resolved the issue in a very timely manner. It should be noted that the issue was an error on the dealerships end but ID.me resolved the issue without question. This resulted in a savings of $4000 for me. Can say enough about this company in a day an age of routine poor customer service. Thank you again.
Muy bien ka persona muy amable y muy profecional y amable me ayudo con mi verificasion
The whole experience from start to finish was quick, smooth and easy! Highly recommend this service!
Was told email would be sent to complete verification, did not recieve any, thus using up attempts and getting locked out
I went through all that process of locating my documents, signing on with a password, talking with an agent, and then signing on to ID.me again only to find the same error message several times. I searched the internet for the error code and found "the answer" on YouTube. I tried their suggestions only to find out they didn't improve the situation. Had to call the IRS the next day to get my answers.
ID.me is a waste of your time.
It was alright. Had no choice but to go through it, so I did.
ID.me was a great, easy and quick experience. A live photo is part of the requirement, be ready for your selfie.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members