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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This app was beyond easy and even someone who has trouble with technology (as myself) found it to be very simple and I was really impressed with myself that I didn't need anyone's help..
The video conference was done well. The representative was helpful and considerate of my computer skills. The documentation portion was terrible and took 4 hours. Cell phones are not my ideal method of providing documentation and did not go smoothly.
I've been trying to get ahold of someone at the IRS for weeks, still, I haven't been able to get ahold of anyone so I tried the website and it took me like 10 minutes to verify. Highly recommended.
Covers a multitude of agencies which makes my life easier to navigate.
If you don't use or know how to use zoom please help yourself by getting the app on your phone and computer. Second get onto your settings menu on your laptop/computer etc. and verify your camera and microphone is set to allow access. And make sure you know how to switch tabs on your cell phone if not google the instructions and practice a few times just in case. Try to use zoom via their instructions contacting family members or friends so your comfortable with the web page and then start your ID.me process it will be a breeze for you and not like me who felt like an idiot when they couldn't hear me and when they ask me to do things (change tab on phone) I had no idea what they were talking about and finally they had to let my call go for lack of ability to communicate. Next time I tried I knew how to do as ask from watching instruction video's and family members putting up with my zoom practice sessons :)
With stolen valor and phonies everywhere these days, it's nice to know some people aren't just letting anybody punch in #%10#%%VETERAN&%% code for a discount.
Tiene muy buena explicacion no hay confusion es servicio rapido y seguro pork dede hacer una serie de pasos que cree muy dificil puedan poder burlar el sistema de seguridad. Excelente opcion sino quiere la larga espera en linea al llamar
I was trying to change my password so I had to go through the photo upload again. Using my iPhone took the picture but it kept saying take another picture. I finally got one accepted and was doing the back side and a message popped up to retake the front side. It was a hassle so I finally got on line with an agent and she looked at my photos which I guess were uploaded and cleared me to change the password. The agent was great!
When using my windows pin it was easy and quick. One day i had to log in to pay some taxes which usually takes no more than 5 minutes. After it didnt take my pin, the next 25 minuites i spent trying to verify my identity. I understand verifying to keep your log in secure and all that, but ID.me has a ridiculous process. First i got a text to upload front and back pics of my drivers license (which i did 2 times front and 2 times back and sent the text, they did not take. So then i got a text requesting a selfie. After this verification process taking 20-25 minutes alone, i ended up spending over half hour doing something billable that shouldve and usually only takes 5 minutes max! I wont use id me again. (sorry for all of the grammatical errors).
It was confusing at times. I had to start over several times
Todo esta perfecto sencillo y rapido para que te verifiquen tu identidad
If you use this site and you fill out the forms and do not get verified try it again. I believe some people go through all the steps only to get turned down. It happened to me. But I took the time to do it a second time and was verified. So don't give up
If you have the correct documentation, ID.me has made the application process fast and easy to complete. Considering the SAVINGS I was able to gain, I recommend getting ID.me. It is well worth having!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members