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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was thorough, professional, very friendly and helpful. It was a little timely but worth it
My experience with ID.me was excellent. The process and questions were easy to understand and do. Got quick confirmation.
It kind a ok have to go so many time just to get transcripts
All I wanted to do was pay my quarterly estimated income tax. Instead, I got to sing and dance my way through this new sign on procedure. It took me about four times as long as making a purchase on an online store and for what? I needed my desktop AND my iPhone and my wallet. My computer, phone and wallet were in three separate rooms, so I had to locate my wallet and phone first. I needed to photograph my driver's license. I needed to video myself. This was a solution looking for a problem. What a massive PITA.
It took a few times to verify with the same information. None of my contact information changed.
This is unacceptable, my employer required this verification and due to a "glitch " I had go spend 3 hours emailing the tech support to finally get them to look at my account and provide the right solution. Then another hour for him to provide instructions to complete the second part of the process so my employer could see the verification… Really? Also isn't this sensitive information to be lost by a "glitch" in the system?
It was clear and easy to understand, but too lengthy in qualifying my identity through the one of the credit bureaus. It wasn't my credit worthiness and I didn't fear the VA having access to it for the purpose of verifying my identity. They were't there for any other reason and I felt secure that my information was safe.
There was a glitch somewhere and caused a delay in completing. Otherwise it was a smooth process and worth my time.
I want to thank you all and I was very satisfied with it all and wish you a Merry Christmas and a Happy New Year
It was very helpful i'm pleased it this for my unemployment
I am so relieved that it is not like the other identity apps that are used by other platforms. This one is the best one its fast, easy, secure and accurate other organizations should use this!
This was made so easy and very understandable. I also felt the site was very secure and safe for me to use.
VA DOES NOT RECOGNIZE IT. After going back and forth with text messages to verify and everything is OK still denied. Worthless.
It was absolutely miserable trying to navigate this website. It's one of the worst I have ever been on in my entire life. I am completely computer literate and this was a nightmare for sure.
I told them that a colonoscopy prep was easier than this process. Took me so long that by the time I was done I was too tired to even think about filing for unemployment!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members