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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was smooth quick and easy to verify my id great experience.
Muy responsable y cortes hacías los demás muy amable y atento
Basically some online site enrollments can get somewhat confusing in their instructions. ID.me is straightforward and easy-to-use. If I can do it, then anyone can!
I'm so proud that the government is taking aggressive steps to protect the social security of its seniors. This new system of security prevents others from gaining access to our monthly benefits. I salute you!
The whole i.d me experience was fast and secure. I mean I actually was in my own room being identified as the real me, while the other guy is out there doing who knows what. Any, just go for it. It's so easy
The experience was straightforward and easy to understand. The results were returned very quickly. Plus, the saved me $30.00. Highly recommend.
The process is slow and cumbersome. When I tried to get in touch with customer service, it took 4 days to hear back from a customer service representative. The customer service representative was really helpful, but the system straight up didn't work despite multiple attempts and she ended up having to manually override to get it to work.
Less than 5 minutes from username to facial recognition to being verified and signed on. What more could one ask for? Such a breeze,almost fool proof!
Being not tech savvy, was nervous and almost didn't follow through. But was able to finish and was surprised how easy it was. Also felt safe.
I kept getting rejection messages advising my document could not be read.
The app stated it connected to Toyota several times, but did not. It was for a large car rebate and really frustrating.
Excelente atención al cliente una excelente atención
ID.me's online software is atrocious. Their customer support does not listen to, or provide assistance to customers in a timely manor. I would absolutely recommend that you and/or your organization find an alternative method of verification.
I have been using ID Me for a while and it never disappoints. Thank you for making the verification process quick and painless
As a senior it was complicated and took me quite some time and I was completely uncomfortable with giving my SS number.
I spoke with Id associate Des and she was nice and helpful thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members