Overview
ID.me has a rating of 4.2 stars from 29,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Fast, secure, reliable. Referee was calm, professional, spoke clearly, focused, made eye contact and smiled offen. The referee also made my video call feel realistic and not like an automated system.
Great experience but complicated. Very secure but seriosuly took a long time to get all figured out. The video call was the easiest part. Great and nice agent on other side.
I have tried contacting these people for four months they never return my emails nothing never sent my info to pua therefore me and my daughter are the streets it's sad
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are sorry for any hardships you and your family are enduring. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team
You did not get the certificate. I had better be able to my get the discount for being a first responder, it says going back to the ford page and it says there is an error
After the last page it said go to the first tab. The first tab said something went wrong. Try again!
How do I get to to the first tab? How do I complete my work?!?!?
His service gave me a nice discount to attend an old co-workers thirty ninth birthday at worlds of fun at discount the day before the day I lost my virginity, Mole Day 10/23/2014, which was a blast for me. Thank the Lorde for that Celestial Cathloic $#*! that slayed my V card eight years ago to this date!
It was great experience, very easy steps, highly recommended
Clear and detailed it was easy to comprehend for a layman!
Too much run around. Had to provide documents that I don't keep.
Hello Justin. I appreciate you bringing this issue to my attention, I am sorry to hear this was a frustrating experience for you. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Comprobé mi identidad muy rapido con unos sencillos pasos
The help and communication they pretty much broke everything down for me to understand okay I'm verified
The experience was great but the problem I had with my cell phone not everyone have an up-to-date cell phone I think they need to be stationary at the unemployment office if someone's cell phone is not working they should have a computer and equipment that they could take the picture for you with proper ID but other than that I give it a 100
Waited for a "referee call" for over 10 HOURS on my day off so I could get my unemployment back. Uploaded the following per their request: Passport, Driver's License, Birth Certificate, Social Security Card, Selfie, Health Insurance Card, Legal Name change court paperwork. There are literally NO OTHER FORMS OF ID that I could possible provide. Guess what? They denied my Driver's License and Birth Certificate for no reason. NO REASON! And when I asked why, the "referee" hung up on me. After waiting 10 hours on the phone, she HUNG UP on me. I'm calling my state representative tomorrow to file a complaint, or at least make them aware that this company is standing in the way of Pennsylvania residents obtaining their unemployment, and what action can be taken. I'm doubtful anything will be done, but I'm hoping something can happen. This company is making money off the backs of those affected by the pandemic, and its disgusting, unethical, and corporate greed at it's worst. I hope they rot.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Overall very easy and effective. I had no problem accessing the sites I needed using ID me
It's very good. After I do this, i have more experience and I understand about ID.me. I don't spend a lot of time to do this. ID.me'll keep your document and just you know that.
ID.me is requiring unrealistic verifications for me to legitimately access my IRS account. There should be consequences for legitimate access blocking. Class action suit anyone?
Hello Jade! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
Everything just went so smooth simple and fast. Great experience and hope you guys can expand and merge with other services so it can be simple for us so thank you
Suppose to use this damn site to verify my ID so I get my unemployment money. This after DES suspended my account in December with no warning. Three months later they finally tell me it's because I need to go to IDme and then "everything will be fine". You go to this site and all links are to it's shopping site, support (no phone number) or sales!
They have a nearly useless "tutorial" video. The video says you will get a link in your email. Nope. Just got a general confirmation you have an account with IDme email. So I sent a message for them to contact me to guide me through there user unfriendly site. (No phone number at all to call).
Meanwhile, while I wait for SOMEONE to tell me how the hell to verify my ID like I was TOLD TO DO, I have not been able to pay my bills since December!
This shows how $#*!ed up our government is. The people who need help are left out in the ditch while pencil pushers make policy and expect us to solute and fallow and some how survive while they force millions of people to fallow their ever changing rules. While they have only a fraction of the needed people to do the job forcing millions to wait for months for a resolution!
Can we sue the government? Sign me up!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
- IDme Social Response Team
At first I was a little comfused, but after I had a little help with the com. Service lady, it was not really
That hard, she was very clear and I understand her and she spoke very clear and very slow so I
Had no problem with her instructions
Thank you Lowes for the military discount
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angela! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team