Overview
ID.me has a rating of 4.2 stars from 29,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
I assisted in the process as to entering the information in the computer. For a friend assited to complete he did not have knowledge to using the computer or your process it was completly to long and unfair to the wait times of completeing the whole entire processs to provide income for the comsumer. They have to go with out while waiting for your company. Not fair at all.
Wonderful service made it fast quick it didn't take long
I was having problem doing a selfie for my identity so I kept trying to where I couldn't get a complete selfie of my whole face, but I didn't give up, so I was getting help from the chat message agent, and I asked if It was possible that I could talk to a live agent to help and I received help and the steps was very easy and quick and the live agent help me with the process.
I was Thankful. I was appreciative for the understanding, the helpful experience that was given to me.
Take Care and Be Blessed.
The only people who are worse at running a company are government officials. I will contact my elected officials to ban this company from contracted government work.
It was a Good experience.and very Helpful and kind and I really appreciate it.
Hello Norman. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. — ID.me
The app(?) is unknown to me and no explanation was provided. Nothing was provided to indicate to me why it should be trusted.
I appreciate how fast it went. You may have to do it over a few more times But once you get it down it goes by quickly. Me myself think this is a better way. Thank you I'm grateful.
I had to use it to log into the IRS. The process was simple and efficient. Biases aside, if it's good enough for them it's good enough for me.
I HAVE NO IDEA HOW THEY GOT THIS CONTRACT...? WHY IS THE GOVERNMENT ALWAYS LOOKING FOR PRIVATE COMPANIES TO RUN ESSENTIAL GOVERNMENT SERVICES LIKE HMO'; FEDERAL PRISONS; DMV; AND NOW UNEMPLOYMENT SERVICES... I HATE THIS COMPANY!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team
Took me a long time, almost gave up, trial and error, until finally got through. I was nervous about video call, bot it wasn't so bad,got a nice lady to do face time and was short.
Hello Lilia. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T,ID.me
The process took too long to verify my information even though I submitted required information. I was unable to use my information toward my purchase discount.
Personally identifiable information (driver's license and passport images) and Zoom videos going back and forth between my computer and smartphone. NUMEROUS verification codes going back and forth via email and phone text, some of them were 10+ digits and sent via Zoom Video voice.
What a Rube Goldberg!
My college requires me to submit a non filer claim in and I have to log into the irs website using ID.me. When making my account I have attempted to submit 3 $#*!ing different forms of identification images just for every single one of them to be "unable to verify my information" and I must join a video call with a god damn representative. If whatever dumbass rep they put on a god damn zoom call with me is able to see my ID better from my $#*!ing webcam while I hold it up better than a still submitted image they have some sort of alien superpowers. This website has absolutely zero purpose and only is made to waste your time. All I need is to download one paper document for me to fill out and the trash over complicated information stealing government can't $#*!ing help but make me log in with my ID. JUST GIVE ME A $#*!ING PDF DOWNLOAD! 0/10
I'm not used to this type of technology, it's kind of scary, but I don't care because I'm a red blooded American and will pull out deciet from anybody. But take your time and be patient.
Hello Nathan! Thank you for your review of our service! If you have any questions or require assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Very nice experience... Easy access. Downloading the ID was very easy no complications
Inputting my ID was really easy and smooth once I made it the other side the information I got definitely crushed me and honestly took all the wind out of my sails but God blessed me any way my son was here and that kept me online so not all bad just not a 5
I do not care to leave a review. I do not have anything to share. Thanks for the offer.
The instructions were easy to understand and the whole process was quick.
I use it to check on my tax information. If I set it up to use on my Health account, it will be useful.
I almost got done filling everything out until I got to the selfie and I think my taxes are due tomorrow oh my goodness what am I going to do now no telephone number no immediate reaction that I can do so I put three tickets through and by the time I woke up it was all taken care of so I guess I don't need a telephone number but it would be kind of nice to have one just in case
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team