Overview
ID.me has a rating of 4.2 stars from 29,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Was offered to use ID.me for a discount from a merchant and found I could not use with the current promo they were offering, which was fine. I understand there are limits.
Getting to talk to an actual in-person agent made the process go much more smoothly! I am 70 years old and not computer literate; I needed all the help I could get!
Long and slow tires and stressful boring a waste of my time I'm glad I'm finally done with it since you want 50 words thanks and enjoy the rest of your evening
My experience with ID.me was simple and it only took a few minutes. I was able to verify my identity so I could create an online account on irs.gov. I would recommend.
As a user on behalf of a large organization, it's comforting to know my personal information is safe and secure since it had to be provided to successfully fulfill my job duties.
Hello Rosella! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I do not have a driver's license just an ID card so could not use driver's license option my address is different and logged with the IRS through identity verification there but you do not give the option to enter a new address therefore blocking me out of the IRS website because the addresses do not match the process was overall difficult and annoying
Hello Vernon! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Even the most difficult part of a video call, having the call drop, was handled well and better than expected. This system was very valuable after an identity theft of considerable consequence.
I was Very satisfied with the process and really didn't need extra help I'm glad you guys make it easy for us and I hope it will only get better from now on.
I was pleased with the relative ease and security of setting up the ID.me account. It was easy but thorough enough that I believe it would successfully help in preventing identity theft.
Hello Michelle! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
The lady I had for my verification video call was beyond amazing!. She was so kind and got everything needed quickly she was just perfect I guess is what you would say!
Not easy. Could not put in Control Number anywhere. Lady we ended up calling was great. We tried three times while on hold.
Wish I new the lady's name. She was great.
My experience was absolutely amazing. It has good security if you don't know your information or not the right face you can't get in & you will get punished for your actions
My agent is highly recommendable. She has a way to make you feel at ease and very comfortable. Before long we were laughing and having a great time. Thank you very much.
I am not a video chat person, but this process was better than I anticipated. The operator was very approachable, clear with their words and made the process more comfortable for me.
Hello David! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Smooth easy navigation, not to techy, anyone can easily breeze through the process without any complications
Thank you for being there for me today. I needed to be verified on my veterans' benefits site, and because Id.me operating on a Sunday, I accomplished my goal sooner than later.
Hello Tanya! Thank you for your feedback regarding the identity verification process! We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The process of proving one's identity is made easy and secure. My Agent helped me get video chat set up and patiently waited until I was ready. The process was quick too.
Hello Will! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Taking to much time when I don't have the time at this moment to do all the questions.
Hello Johnny. Thank you for your feedback. If you need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
While the person I dealt with on the Video Conference was professional, and we got the process done fairly quickly, it took me almost 3 hours to get to that point, and then I had to log back in to retrieve my IP Pin, which I was told would be emailed to me.
Hello Walter! We sincerely apologize for the difficulty you experienced with this process. We are glad that our team was able to successfully assist you in completing your verification. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heidi! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team