Overview
ID.me has a rating of 4.2 stars from 29,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
By the time I was finished wading through this tangled process I wanted to throw my phone and my computer at the wall. Surely there is a less convoluted way to establish a secure identity system.
It was alright I guess the process could have went a lot smoother and a lot easier but it didn't and then you all ended up blocking me out of my account so now that my
I honestly logged in and it said more than 5 hours estimate wait. So I logged out "save for later" the next day I logged in around 10am and it still said more than 5 hours. I left my laptop screen on and went on with my day at home. Every now and then I would come back and check on it & after 3 hours it still said more than 5 hours. So I started reading reviews. Some said log in at 4am some say it took days. But I didn't get discouraged. After a while my estimate time disappeared and I read a review that said refresh the page and so I did and it finally said 56 minutes! I kept refreshing every few minutes and finally it said 10 minutes and then 3 and boom! I was able to connect with a trustee and the FaceTime meeting took about 5 minutes to get verified. Well I finished at exactly 5pm. Took a long time but it did work. I hope this helps!
Nice, smooth, easy and secure. You guys have great people on your team who are very welcoming. I appreciate the service you guys did for me and I hope moving forward others feel the same way.
Went smooth and fast to verify my identity, forgot the name of the agent that attended me but was very quick and professional. Feel great knowing I can count on ID.me to keep my identity safe.
Hello! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
I was able to submit and have my document verified within minutes, the process was very quick and easy to complete. I spoke with an agent on a video call, she was nothing less than great!
Hello Paulina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
When I was setting up a new mobile carrier, I was allowed to receive a discount for being a first responder, which is greatly appreciated. ID.me made it very simple to do while in the store.
It was extremely unbelievable. Because it took only a short time to get my transcript which could have taken not less than a week to get them by mail. This made me to be very happy.
I have a problem with my state needing to implement a 3rd party company because of "FRAUD?" to identify me! My REAL ID was in place but my Social Security #, address of 20+ years & home phone number is not enough? We as a nation are already in deep TROUBLE, the laws of our LAND are a joke! Our NATION has already been overtaken & it seems people are afraid to speak up after the real criminals are running the country!
All I had to do was follow very simple, step by step instructions to complete the process which didn't take very long at all. Now I feel my personal information is much safer and more secure.
Hello Kimberly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They suck. The only phone number they have sends you back to email and they wont talk to you without a $#*!load of documents that you cant get due to the pandimic. They are supposed to help you and they just screw you without haveing the curtacy to even speak to you. EDD should be ashamed of themselves for not getting a better service to help people like me who are losing everything and its services like this that are making us feel like nothing
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
- IDme Social Response Team
I just wanted to see where my refund is. I entered the information correctly. I don't know what is wrong.
It was easy and very clear,confident and secure,got to the point that for the first time I feel very happy
My experience was delightful and easy and the person that I spoke with was very friendly
Much easier this way than trying to do this through an email exchange or at an office somewhere.
Overall positive just a long wait time. Agent was polite friendly and professional. I was able to login within reason. My only complaint was the wait time. Otherwise not bad
I'm pretty easy to get signed up with it I think I had a hard time with Windsor my pictures getting a picture taken I got that don't know I ain't got that done yet I'm still trying to get that done and somethings wrong I don't know what your side my side but it's not working right
Needed to get access to a retail site, with really good prices for veterans.
The process to verify my records and information, went thru really fast and without any issues or hassles.
Unable to verify online...but after a virtual call from an ID Verify Rep. The process took no longer than 3 minutes, and my ID was verified within a matter of 2 minutes
Every form, ID, paper I submitted was denied. Took me at least an hour to finally get verified, it was a total headache dealing with company, plus they send me an email telling me to sign into my cox account to get my benefit when I did NOTHING!
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me