Overview
ID.me has a rating of 4.2 stars from 29,552 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
It was okay, it gave me a hard time getting to this point with my 3 forms of ID but I came up with another simple form to use. Overall I am appreciative of everything.
What seemed like a most daunting process turned out to be a very pleasant and positive experience. From the follow up emails to the video call to verify, I am eternally grateful to your team.
Enjoy the experience that I never knew you can have a chat with the irs agents it was wonderful in and the near future I will hope I want have to call y'all again. Thanks
It was my first time using this app but in few step you help me with my request! It was easy, quick and why not; fun! I like to see how you scanned my face!
Somewhat difficult due to not having the equipment needed for this process. You need a better way to help us that don't have cameras on their computers an easier way for you to get verification
Hello Vincent! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team
I was able to reach an agent in a short period of time. She was courteous and helped me to complete my task. I would work with her again if I had the choice to.
The young woman was very professional and courteous, I never had done anything of the sort and I was a bit nervous at first but after speaking with her she help me be at ease
Hello Abraham! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
There not much I know about this business. JUST be patient in what they ask of, far as the documents they ask the name dates needs to be right for you to move forward fast.
Hello Valerie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review. -ID.me Social Response Team
I established my ID ME ACCOUNT and tired to file.it still will not take my social security number.I tried for six days.I think the system they use total BS.
The ID person refused to input my real name as it is on the California drivers license. This locked me out of the claim application. This is a horrid mistake that has cost me greatly.
Found the process from beginning too complicated. Could be so much smoother if video chat from beginning. Too many steps to verify. I do understand it is for my protection. Thank you for the service.
Hello Rita! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
It took no time at all between the wait for a response and it was easy to get through the process my agent was able to verify me really quickly so I'm thankful for that
Hello Lucinda! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Took a long time but we finish! I tried to complete at work on my break and unable to complete! Had my daughter come over to help! She works on the computer better then myself!
Hello Kathryn! We are glad that you were able to successfully verify your identity. Thank you for your review of ID.me. -ID.me Social Response Team
I don't think I ever got in! I am very good with my phone and iPad and this was very difficult. I'm sure there are a lot of people that cannot do this at all.
Hello Phil! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Fast and easy i promise it didn't take me long I would suggest everyone to use it have your documents ready to go and they are nice. People won't waste your time or scam you.
Hello Mark! We’re so happy to hear that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Account suspended without a reason. THEY DONT HAVE A HELP DESK PHONE NUMBER. Numerous emails to resolve went unanswered I can't believe the IRS picked them when they don't offer customer service to resolve problems.
At first I was a little leery of giving all my information out there. But once I received an email verification and help I was okay. It is a great tool for paying my taxes
Hello Michelle! We sincerely appreciate your feedback and 5-star review of ID.me. For more information regarding data security and ID.me, please see the following link: https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-. -ID.me Social Response Team
While on irs.gov site I was informed that I would need to create an account with ID.me or lose my access to my IRS online account. I already have login.gov but that did not seem an option offered by IRS. A little checking indicated that ID.me was a private entity and that IRS required taxpayers to give them private information to access their own tax account. Makes no sense to me. I did not appreciate being put in this bind - particularly when you read the small print that you have to accept before establishing an ID.me account.
In a world where online security is a laughable concept, and private vendors are always "monetizing" your private information ID.me required key information including photos of my drivers license, SS#, address, etc. The process itself is pretty decent and I was verified within a few minutes but I feel more insecure with my information in the hands of a private entity than in the hands of the IRS. But I had no option so will have to cross my fingers and hope for the best.
I was a little nervous about the video call, but there was nothing to worry about. It was quick and easy and didn't even take more then 10 minutes! Very nice and helpful as well.
Hello Bryn! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I had to use I'd verify for the irs I been waiting all year for my refund and got a notice that I had to verify who I was well I waited 2hrs for the irs so instead it let me make a next day appointment at 3pm well at exactly 3pm I was on I'd video and was done by 3:15 the service was fast and easy and customer service was excellent. Thanks again
Hello Michael! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me