Overview
ID.me has a rating of 4.2 stars from 29,526 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
The online process is quick & efficient to safeguard your ID.me account. It's all processed online, with no need for a physical visit. Great & secure process!
Refreshing Rewarding outstanding satisfaction magnificent it easy and understanding the system basically show you step by step in getting you on the path you need to be on
They're system kept denying my information and I had to keep submitting in my picture ID and do the video verification like 10 times… ugh glad it finally went through.
Did id me June 21 have email saying verification complete and they still have not sent it over to unemployment this is ow July 10 and they are holding my pay while I sit without a income
I don't appreciate being FORCED into biometric manipulation to address my own business It's nonsensical & if all of YOU/US READ the privacy & confidentiality notices & agreements you will see the entanglement & how they strip you of your privacy then share it with their cohorts then promise you to erase your information but basically when they get good & ready and have exposed you to all the entities they possibly can. All that just to attend to your own personal business. IMAGINE what's COMING...
Hello. We’re glad you were able to complete your verification successfully. Data security is extremely important to us. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
We received great professional service. The reviewer was personable, professional, easy to understand and thorough in her explanation of what was needed.
Ertify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to w
Overall was a good experience. Agent was very knowledgeable and patient with me, as I am not very internet savy. Process took approimately 15 minutes from start to finish.
I must say that although my experience wasn't the best one due to technical difficulties and are my own inability to operate the technical devices that I was on it would have been a great thing it definitely beats sitting around with a phone to your ear waiting on hold and such as that so instead of thinking of my experience I must request those of you reading my review simply give it a try because if you do have the ability to operate your devices you will probably have a very enjoyable experience with this site because it is loads better than being on the phone waiting are in my case not being able to get through always a busy signal so please give this site the required information and you will probably be pleased with the results and how quick your results are gotten either way I hope this helps someone take the chance on using this site and allowing ID me to help them be done and getting on with their day thanks everyone stay safe and blessed be your all
Kevin was amazing, we couldn't get the video call to work. He emailed me a new link and I was able to get verified right away. Didn't make me wait that long! Great customer service
Hello Gianna! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It took 2 days completing process which I thought would be simple and save time. Direct login would have been much faster. I do not see how it will make future logins simpler or faster.
Hello Larry. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
It's easy fast and it's just helps do it only
Then you going to understand why you feel like a extra security from someone else trying to use your identity or do some kind fruad
Hello Elaine! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy and quick service the are available for nice and the agents are very helpful
Great! I was initially confused about the process and being uncomfortable with computers operations, it appeared difficult for me. But as I continued working, it started to work out for me.
I am not overly technology savvy and because of that I tend to freak out when trying to do something new. The good news is I did it so now I get to treat myself to ice cream!...
Hello Burma! We are glad that you were able to successfully verify your identity with ID.me. Thank you for your feedback and 4-star review of our service. -ID.me Social Response Team
I am an OLD guy using an old computer with no camera system.
The first agent I spoke with suggested I use Zoom with my cell phone.
After installing Zoom on my cell phone, the second agent was VERY
Patient with me while assisting me to complete the process using Zoom.
Hello Steve! We sincerely appreciate your feedback regarding our member support agents and 5-star rating of our service! -ID.me Social Response Team
Very very satisfied I had no issues what so ever using the site it was simple to do and simple to use and very easy understanding directions there was no run around and no Hassel's the site ask me my information I put it in with no issues it accepted it very quickly faster than more so before and I got to my live agent I had a 3 minute wait exactly in 3 minutes I hit join my agent and my agent was on live within not even 2 minutes I was very impressed very much so very respectful and very professional I was pleased with my turn out! Hope everyone's experience goes the same as it did for me smooth sailing for a first time user of the site!
I was able to start my registration, pause it for a week, had plenty of document types defined so I can find what was needed, and the interview was quick and I did not have to wait much.
Hello Patrick! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Trying to scan myself. Was not easy to complete.
Don't know why/ Perhaps I was not doing it right, even I was following the instruction.
It's OK. Only do this once a year. I can cope with that.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard! We are glad that you found this process to be quick and easy! Thank you for your feedback and your 5-star review. -ID.me Social Response Team