Overview
ID.me has a rating of 4.2 stars from 29,511 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
I was having a hard time verifying my identity by myself at first, then I got to join a call to get help with a sweet lady who helped me easily verify my identity!
I am happy that id.me is trying to keep identities secure but improvements can be made to expedite the process with live agents on hand to coach. I am still thankful
Contact support if at anytime you get stuck on any portion of your log in or verifying... they will get you going and figure out any/ all problems your having Guaranteed!
Process for verifying was quick & easy. Happy to know I'll have a convenient way to verify information for retailers and others without having to carry around fragile and important documents.
Hello Troy! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My agent ola was wonder. Not only was he quick but he was very patient, knowledgeable, easy to talk to and made the experience smoother than I thought it would be.
Hello Natalye! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was simple and easy to follow. This is my first shot experience. However, I could not complete due to the problem to link my Samsung Android phone with my computer.
I had to wait 24 hrs to try again. It's difficult to set up. I used dl would not work. I resorted to la handicapped I'd guess the card is less compromise from less use. I just kept trying. Thank you
Patience, lighting, and internet speed is must to get through ID.me successfully. It feels awesome after the completion knowing you're setup if it took several attempts to adjust to the process.
I had great experience using id.me. It was pretty fast even for after hours service. I did not had to wait very long to talk with the agent. Very much satisfied.
Hello Meena! Thank you for your feedback regarding the identity verification process. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Using ID Me was very easy and a good thing for internet security.
The technician was courteous and very helpful when I was not "technology" smart.
Thank you. Two thumbs up.
Hello Barry! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service and member support agent. -ID.me Social Response Team
Fantastic and secure to protect my identity. The Internal Revenue Service requires the best to sign in with them. It required my drivers license and a photo of myself.
Outstanding security.
Hello Guy! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Fast, easy, and safe and secure. I had to sign into a website that required sensitive documents and information so this helped to do that while providing me peace of mind.
Hello Karen! Thank you for your feedback! We are happy to hear you found our service to be safe and secure. We really appreciate the 5-star review. -ID.me Social Response Team
The identity validation service was amazing and the agent very friendly.
However, after completing the process, it has not been possible for me to access the website to pay my taxes.
Hello Johnathan! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team
My experience went fast and did not entangle any personal questions. She was straight to the point I was able understand her
English without having to guess what she was asking.
Hello Ed! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I never expected to be this satisfied with the way they responded to all my questions took care of my situation And believe me when I tell you The IRS has changed the way they Conduct business it's got 100% better and easier to communicate thank you very much
Hello Rodrigo! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Just like in my title, this was fast, easy and unbelievably secure. I was surprised of the face scan that matches the ID. That made me feel comfortable about my information.
Hello Christine! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
ID me was not difficult but my reading made it very difficult maybe put something on it that reads the passages for the customers and it would be a lot better.
Hello Chuckie! We sincerely apologize for this frustrating experience. We are happy to help. If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
My EDD came to an end so I needed to renew my account, but to do so I had to go through ID.me to verify who I am. During the process of identifying myself with ID.me online by uploading all the information and copies of documents requested they rejected my application. So I started the process of reaching out to their support desk to resolve any issue.
That 'Support' desk interaction started 3 weeks ago and all I've had from them during that time is 3 emails (auto generated I would guess) telling me to 'rest assured' that they are dealing with the issue.
I've Googled a number for the Support Desk to try and speak to someone, but all you get is a recorded message saying to email them... which I'm having no joy with.
What they don't grasp is that without ID.me confirming who I am I can not apply for further income support which is my only form of income right now during what is a very difficult job search. So I'm at the point of not knowing which bill to not pay so I can buy food.
This is totally unacceptable. I don't know where to turn next.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
- IDme Social Response Team
Why don't you get a setup it's easy, it's annoying because I had to use a login talk of I don't know that I have an ID me but they're all the same
My unemployment payments are being held up until I figure out how to get to a form that apparently exists. It is so concerned with getting me to buy stuff through them that I can not figure out how to actually verify my identity THE WHOLE POINT OF THE WEBSITE. I can not believe my taxes pay for the government to use a service so ridiculous.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
- Visit Website
- McLean, Virginia, United States
- Edit business info
Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melvin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team