Overview
ID.me has a rating of 4.2 stars from 29,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
The Website was fast and simple to use
Regardless of multiple tabs, reloading - Text and Email
Notifications are Rapid
And Simple, Direct Format - zero issues.
The Diligence ID. Me
Takes for verification of document uploads is exceptional.
The Agent Was Professional Courteous and Patient
++ This is an Excellent Top Notch Business
This is a very useful tool. I thought that this process would take forever. As a new user I was a bit skeptical at first after following some simple directions I felt safe
I had to go through the video chat feature since the verification wasn't going through on my phone. It took less than 10 minutes and was super simple and easy.
It took me almost an hour, although if you know how to upload photos you can probably knock off half an hour.
Have your insurance docs and driver's license handy and if you are going to be making a payment have your bank routing and account numbers available. You can make payments by debit or credit card but you'll pay a service fee.
NOTE: The IRS accepts Pay Pal but NOT Apple Pay
2nd NOTE: You'll go through more security checks than you ever have at the airport!
Super simple. Documwnts needed provided up front. Once submitting documents, video ID portion tool only a couple minutes wait and a couple of minutes to complete with professional friendly agent.
Hello Tammy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process was quite easy! I had a little trouble with them being unable to read the dd214. Once I used an alternet method for identification it was smooth sailing.
Hello James! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was stressful and took along time for upload & to re-upload correctly. Video clarification with person was easier. Karen kept it in simple terms with video chat of documents. THIS WAS PTSD exacerbater 5-10 AM Finally I am done.
Hello Mary! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
From beginning to end, the entire process took nearly 90 minutes--well above the 5-10 estimate. I almost switched to the non-account option offered by the IRS.
I really like this process I'm so pleased with the outcome I was able to get verified through the system easily the scanning process for the identification was very simple to use and I was very pleased other times I have tried to do things with dealing with the IRS and this is the first time in my life I've ever had an easy simple pain-free experience thank you for your service
Hello Judette! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The rating is great but It just s
Seem like it takes forever to get on the website I need it on I need it for my unemployment weekly certification because I need it weekly but in my account it's still said required action but it was great
Signed up for ID.me and it was quick and simple. Uploaded a copy of my government photo I.D. them live streamed my image in real time. Answered few questions and was done.
ID.me made it so easy to verify my identity to gain access to various government websites so that I may be able to accomplish the tasks that were necessary in daily life. I am so pleased.
This will help with other people going into your account and getting information.
When you are a victim of identity theft you are more careful of information handle good.
Love the support and professional help. Thanks to my Agent. Need more ages like that to help people secure information and feel comfortable with your information also thanks again to my agent.
Hello Aaron! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team
IDme
E has gotten to me that I no longer want to finish my taxes to the point where I am the
Victim but am treated like I am the criminal,
And don't know how to explain the hoops they put me through., I have been waiting for days hours and into the night, till I am numb.
To hear from a IRS agent was told I would get a call never did tell me when, the time, and that was on the 1rst of Sept so do I sit by my phone waiting for a call well it never came. So no I am not doing another thing I don't care about the refund or if they are going to put me in jail. I am done untill I get a straight up answer from somebody who isn't going to tell me to go to this site now they tell me go to this other site and so on and so on If anybody has been through this you can relate. Horrible right?
Hello Joan! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
The wait time was the only thing that took the longest. Once the meeting started it was simple and easy to use. The agent was very professional and attentive.
This company has been sending me scripted emails since the month of April. This company is supposed to verify you for unemployment which is a government agency, but finds ways not to verify you. I have uploaded the proper documents that were asked and still no help. The wait time is 5 hours and they give you a video to watch knowing that you would never get through to anyone. This company is a scam and a fraud and should not be used for the purposes of a government agency. They go so far is lying and tell you you can leave your browser up and when you click back in you'll be back in the slot that you left off. When you go back to that slots the time has increased back up to 4 hours and 58 minutes. I have even email the owner of this company with no response but I will get a scripted email 2 weeks later telling me a member of their support team is going to contact me at the earliest convenience. I'm just thinking now it's the way for the government agency not to do their job and to put it off on this company. Known it's a li e and Ms Lee their customers on a witch Hunt.
Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team
Me parece una página de mucha ayuda y nos facilita
It was great it didn't take long at all they was very helpful and nice if I needed kind of help they would be more to help me with anything I appreciate that thank
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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Hello Jeremy! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team