Overview
ID.me has a rating of 4.2 stars from 29,511 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Signed up for ID.me and it was quick and simple. Uploaded a copy of my government photo I.D. them live streamed my image in real time. Answered few questions and was done.
ID.me made it so easy to verify my identity to gain access to various government websites so that I may be able to accomplish the tasks that were necessary in daily life. I am so pleased.
This will help with other people going into your account and getting information.
When you are a victim of identity theft you are more careful of information handle good.
Love the support and professional help. Thanks to my Agent. Need more ages like that to help people secure information and feel comfortable with your information also thanks again to my agent.
IDme
E has gotten to me that I no longer want to finish my taxes to the point where I am the
Victim but am treated like I am the criminal,
And don't know how to explain the hoops they put me through., I have been waiting for days hours and into the night, till I am numb.
To hear from a IRS agent was told I would get a call never did tell me when, the time, and that was on the 1rst of Sept so do I sit by my phone waiting for a call well it never came. So no I am not doing another thing I don't care about the refund or if they are going to put me in jail. I am done untill I get a straight up answer from somebody who isn't going to tell me to go to this site now they tell me go to this other site and so on and so on If anybody has been through this you can relate. Horrible right?
Hello Joan! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
The wait time was the only thing that took the longest. Once the meeting started it was simple and easy to use. The agent was very professional and attentive.
This company has been sending me scripted emails since the month of April. This company is supposed to verify you for unemployment which is a government agency, but finds ways not to verify you. I have uploaded the proper documents that were asked and still no help. The wait time is 5 hours and they give you a video to watch knowing that you would never get through to anyone. This company is a scam and a fraud and should not be used for the purposes of a government agency. They go so far is lying and tell you you can leave your browser up and when you click back in you'll be back in the slot that you left off. When you go back to that slots the time has increased back up to 4 hours and 58 minutes. I have even email the owner of this company with no response but I will get a scripted email 2 weeks later telling me a member of their support team is going to contact me at the earliest convenience. I'm just thinking now it's the way for the government agency not to do their job and to put it off on this company. Known it's a li e and Ms Lee their customers on a witch Hunt.
Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team
Me parece una página de mucha ayuda y nos facilita
It was great it didn't take long at all they was very helpful and nice if I needed kind of help they would be more to help me with anything I appreciate that thank
I told them that a colonoscopy prep was easier than this process. Took me so long that by the time I was done I was too tired to even think about filing for unemployment!
This app was beyond easy and even someone who has trouble with technology (as myself) found it to be very simple and I was really impressed with myself that I didn't need anyone's help..
It was seamless, simple and secure. The process took not much time and was user friendly. If there was a time we need security, it's now. Love that a sense of urgency is imperative.
It was fast and easy. It was after midnight and I needed to access an Important Acct and ID.Me was very easy to use to set up my acct. First step of verification didn't work, so the 2nd part was with a Live Agent via Video, but I didn't have to wait long for a Live Agent and the process only took about 3 mins with the Live agent and I was all set up.
Hello Meni! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Excited that I nearly achieved 100% satisfaction with ID. Me. As far as filling in some info, I only had one hiccup, that was on me. Other than that, it's a well worth experience.
Not user friendly. After spending a very long time to set this up when I wanted to send documents I kept getting an error message very frustrating. I'm just going to mail the documents
ALL straight forward questions & NO trickery involved. Quite frankly it was very easy. Thanks for making this experience a pleasant pleasureful experience. Peace Out, TruckersRule!
I struggle a little
Couldn't find the right answers for the questions
I had one job for 31.5 years at SSL
But it changed to Maxar at the end and didn't know how to documented in the application and I couldn't get any support
I wanted to double check my information but had forgotten my password, I went through the process and reset the info, and it only took a minute or so. Very happy with the experience.
The procedure was a little confusing at first, but I got into it and laugh at myself for making it so hard. I make a recommendation to try it " you'll like it". Lol
Hello Kate! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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Hello Aaron! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team