ID.me has a rating of 4.2 stars from 29,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Was a team work, because I had to match my documents with USA required documents, and made the translations from Spanish to English my Agent Zachary assisted me and Ashly from video call got me verified. Thank you!
Just went through the application and I read the Privacy notice and still feel awkward, bad experience with fraud claims, but felt better after reading Policy again.
Didn't take long like how liberty state taxes had me waiting for about of a month, so when I found ID.me I got threw the assignments fast and easy.
I have no idea what I'm doing all my issues have been created by me the user Robert thornbrow I'm in a total loss and just really need more help than most people if not all people I just don't know what I'm doing and once again thank you so much for your time
Hello Robert! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Sad with no excitement not what expected to be.i was think the service is OK but was hoping bill would be less.
This service is easy to navigate through and I feel confident that my identity is secure. The video conformation made me feel that there is no way anyone could hack me here.
Regardless of what others may say about security on the web this is the next step in actual security. I'd highly recommend that this be utilized more often by more people to truly make the web safer
ID is a good idea to identify the person several different ways. I believe it helps protect your identity and who you are. It can make all the difference in the world in your identity being stolen.
I admit I was dreading going through the verification process for ID me. I do not consider myself tech minded at all. And I never take selfies. But this was a breeze! I was very pleasantly surprised.
Hello Christi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am happy that u guys could help and have understand in your work i which u guys all the best coming this year and property in want u guy do long life right true thank again.
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
At first I was optimistic, because after all, this is the IRS, but once we began, I felt comfortable with, an the experience was actually pleasing I recommend going this route instead of the other option it's quick an easy
Hello Juaquin! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was quite easy to create a new account. The instructions were very clear to follow. Only thing is a verification code is required every time I log into my account. This is done for my protection.
Hello Neena! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very well spoken very helpful she took her time to make sure I understood I was having a hard time getting through the video she called me and help me through zoom the TEAM did great work thank you all
Hello Mia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process is a bit long but very worth the time spent to make sure you get what you need and it's secure. I think it's great to be able to have access to my own information at my fingertips.
I'm not a robot not clear enough to identify the objects in the boxes
Questions asked are vague, not sure what you're asking for. Be clear do you want a specific thing, I was having to guess.
My experience at first was a little difficult but let me tell you what they kept coming back to me over and over again till they made sure I got it straight and I truly appreciate it
I have tried for hours to get my photos to be accepted. I have done everything asked and still no approval. I am just trying to access a document on IRS. You people have made this impossible.
Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team
The service was fast and easy to follow the instructions. I did the whole identification in my spare time at work it took me less than 10 minutes. I was impressed by the fastness of their service.
Hello Fermin! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
This app is about as worthless at the government that sent me to them. I will gladly add 30 more words to say just how disgusted I am with them. It's beyond garbage... Just like the government.
Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team
As I said before it's awesome to be a part of something that is going to support you and as long as you're honest your organization will do what it can to help you so thank you
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! If you require assistance with completing your ID.me verification for your state unemployment organization, please reach out to us at sj.support@id.me. We are happy to help.
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.
Hello Ed! If you require any assistance with your account/verification, or if you have any questions, please send us an email at sj.support@id.me. -ID.me Social Response Team