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ID.me

id.me
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Overview

ID.me has a rating of 4.2 stars from 29,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.

service
1,352
value
1,101
shipping
601
returns
591
quality
1,082
This company does not typically respond to reviews
+326
How would you rate ID.me?
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Mexico
1 review
0 helpful votes
Follow Luz D.
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As forein ID.me verified member
July 10, 2023

Was a team work, because I had to match my documents with USA required documents, and made the translations from Spanish to English my Agent Zachary assisted me and Ashly from video call got me verified. Thank you!

Date of experience: July 10, 2023
California
1 review
0 helpful votes
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Gave it a shot.
October 29, 2022

Just went through the application and I read the Privacy notice and still feel awkward, bad experience with fraud claims, but felt better after reading Policy again.

Date of experience: October 29, 2022
Olivia C. ID.me Rep
over a year old

Hello Ed! If you require any assistance with your account/verification, or if you have any questions, please send us an email at sj.support@id.me. -ID.me Social Response Team

Hawaii
1 review
0 helpful votes
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Much better and faster
June 20, 2024

Didn't take long like how liberty state taxes had me waiting for about of a month, so when I found ID.me I got threw the assignments fast and easy.

Date of experience: June 10, 2024
California
1 review
0 helpful votes
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Excellent service in timely manner
September 15, 2022

I have no idea what I'm doing all my issues have been created by me the user Robert thornbrow I'm in a total loss and just really need more help than most people if not all people I just don't know what I'm doing and once again thank you so much for your time

Date of experience: September 15, 2022
Yamana C. ID.me Rep
over a year old

Hello Robert! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team

Georgia
1 review
0 helpful votes
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Excellent
June 20, 2024

Sad with no excitement not what expected to be.i was think the service is OK but was hoping bill would be less.

Date of experience: June 10, 2024
Arizona
2 reviews
0 helpful votes
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Protect yourselves!
March 28, 2024

This service is easy to navigate through and I feel confident that my identity is secure. The video conformation made me feel that there is no way anyone could hack me here.

Date of experience: March 18, 2024
Ohio
1 review
0 helpful votes
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ID is the best way to secure your ID
November 29, 2023

Regardless of what others may say about security on the web this is the next step in actual security. I'd highly recommend that this be utilized more often by more people to truly make the web safer

Date of experience: November 29, 2023
Kansas
3 reviews
0 helpful votes
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ID.me
October 7, 2023

ID is a good idea to identify the person several different ways. I believe it helps protect your identity and who you are. It can make all the difference in the world in your identity being stolen.

Date of experience: October 7, 2023
Texas
1 review
0 helpful votes
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Very Simple and Quick Process
December 3, 2022

I admit I was dreading going through the verification process for ID me. I do not consider myself tech minded at all. And I never take selfies. But this was a breeze! I was very pleasantly surprised.

Date of experience: December 3, 2022
Olivia C. ID.me Rep
over a year old

Hello Christi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

New York
2 reviews
0 helpful votes
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It's ok
November 29, 2022

I am happy that u guys could help and have understand in your work i which u guys all the best coming this year and property in want u guy do long life right true thank again.

Date of experience: November 29, 2022
Olivia C. ID.me Rep
over a year old

Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Texas
1 review
0 helpful votes
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The new frontier
December 12, 2022

At first I was optimistic, because after all, this is the IRS, but once we began, I felt comfortable with, an the experience was actually pleasing I recommend going this route instead of the other option it's quick an easy

Date of experience: December 12, 2022
Yamana C. ID.me Rep
over a year old

Hello Juaquin! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team

Texas
1 review
0 helpful votes
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Create a new account
December 1, 2022

It was quite easy to create a new account. The instructions were very clear to follow. Only thing is a verification code is required every time I log into my account. This is done for my protection.

Date of experience: December 1, 2022
Olivia C. ID.me Rep
over a year old

Hello Neena! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

New York
1 review
0 helpful votes
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Great job
October 31, 2022

Very well spoken very helpful she took her time to make sure I understood I was having a hard time getting through the video she called me and help me through zoom the TEAM did great work thank you all

Date of experience: October 31, 2022
Olivia C. ID.me Rep
over a year old

Hello Mia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team

Texas
1 review
0 helpful votes
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Very helpful
April 2, 2023

The process is a bit long but very worth the time spent to make sure you get what you need and it's secure. I think it's great to be able to have access to my own information at my fingertips.

Date of experience: April 2, 2023
Texas
1 review
0 helpful votes
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Confusing instructions
November 3, 2023

I'm not a robot not clear enough to identify the objects in the boxes
Questions asked are vague, not sure what you're asking for. Be clear do you want a specific thing, I was having to guess.

Date of experience: October 27, 2023
Florida
1 review
0 helpful votes
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My experience at first was a little difficult but let me tell you what they kept coming back to me over and over again till they made sure I got it straight and I truly appreciate it

Date of experience: May 22, 2023
Texas
1 review
1 helpful vote
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Useless
February 3, 2022

I have tried for hours to get my photos to be accepted. I have done everything asked and still no approval. I am just trying to access a document on IRS. You people have made this impossible.

ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 3, 2022
Jessica D. ID.me Rep
over a year old

Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team

New York
1 review
0 helpful votes
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Amazing service
February 5, 2023

The service was fast and easy to follow the instructions. I did the whole identification in my spare time at work it took me less than 10 minutes. I was impressed by the fastness of their service.

Date of experience: February 5, 2023
Olivia C. ID.me Rep
over a year old

Hello Fermin! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me

Virginia
1 review
0 helpful votes
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This app is about as worthless at the government that sent me to them. I will gladly add 30 more words to say just how disgusted I am with them. It's beyond garbage... Just like the government.

ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 10, 2021
Jessica D. ID.me Rep
over a year old

Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team

Connecticut
1 review
0 helpful votes
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Awesome Fair informative professional
November 21, 2023

As I said before it's awesome to be a part of something that is going to support you and as long as you're honest your organization will do what it can to help you so thank you

Date of experience: November 21, 2023