Overview
ID.me has a rating of 4.2 stars from 29,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Was very quick and very easy and easy to understand how to do it
ID.me is a fast, efficient, simple, and secure way to gain access to important sites such as government institutions. Super easy to use, it takes only a few moments. What a delightful experience.
I WAS VERIFIED AT LOWE'S HOME IMPROVEMENT. IT WAS EASY. I PRESENTED MY DRIVER LICENSE AND VA HEALTH CARE ID CARD. IT TOOK A FEW MINUTES, BUT THEY FOUND ME! THIS QUALIFIED ME TO SIGN UP FOR MYLOWE'S, WITH WHICH I SAVE 10% ON ALL LOWE'S PURCHASES. THANKYOU SO MUCH, LOWE'S!
My experience is simple, this is my first time using this system, it appears to be on the up, I hope to any improvements that will come about, less errors, and more positives!
I went through ID.me smoothly without hang-ups. I thought it would take a long time. That was not true. It is easy to navigate. I highly recommend it. May God bless you all!
I highly recommend creating your account with your cellphone. After you are all set up, you can log in from a desktop or laptop to use the account if it's easier for you.
Hello Jenny. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Went to Lowe's. Was talked into getting an ID for my military service to get a discount. Filled it out on line. Next time I went to Lowe's...NO ID. Big hat, no cattle.
Hello Bruce! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I had a lot of technical issues trying to sign up on my own, and would absolutely go straight to a chat agent, if I were to run into problems again. Very helpful!
Relatively quick, easy to use for any age group. The images of legal documentation that are required for verification is the most tedious part, but it is simple w/ a bit of patience.
It's difficult to say anything about my experience here because I'm so new to the site. I mean everything seems to work well and be user friendly but I'm just scratching the surface
The video chat verification process with an ID.me host is the way to go after signing up and taking photos of 1 primary identification and 2 secondary identification from the list they provide.
Hello Wise! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They verified me after losing access to my accounts, it was extremely easy and the customer service rep was so helpful and kind. I definitely feel like my accounts are secure using id.me
Hello Tiffany! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Awesome. Sweet. Fast. Secure. It was easy. And Im already headed to claim my benefits. So. I must say that I am extremely satisfied and grateful that my account information has been secured.
Hello Symone! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This is something thing that everyone should know and be able to use it. During my verification process it seemed that never ending but all those steps were required to protect my identity.
Hello Mekonnen! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Pass. I would not be a good reviewer. Technology is becoming too complex and is changing by the hour. A simple login with an email address and password ain't that hard...but it is!
This site was pretty easy to understand. Only small inconvenience I had was a couple attempts to confirm my identity documents for them to go through but other than that, it was great.
I held off a few days going through the process as I perceived it to be difficult. It was simple and pain free:-). Steve who did the video interview/verification with me was great!
I used ID.me for services I needed to do for the IRS online and I think everyone knows doing $#*! with the government the IRS is annoying and hard and very $#*!ed up. ID.me made it very easy for the IRS to believe I was exactly who I was and made it so I could get the things I needed done done
Hello Domenic! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick, easy, professional. I really had no other choice than use this service in order to pay my estimated taxes, so it's nice when services I'm required to use are simple to use.
Quick and easy. I thought it would be a longer experience but it was pretty straight forward. All in all the whole thing took about an hour which was less than I expected.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dave! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team