Overview
ID.me has a rating of 4.2 stars from 29,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
At first, it was really confusing and frustrated due to technical problem with showing documents to video call agent due to glare of the light, but glad that it went well after all.
I was extremely nervous at first giving out so much personal information online. But soon realized that ID.me was going that extra mile to make sure my information was kept safe and secure.
I had such an enjoyable time working with Emily R on the ID me site. I only have an iPhone and no computer, so she was able to direct me very patiently.
Hello! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was very good.
Nice service and patient persons
Hello Juana. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. — ID.me
My experience was pleasant and not at all Evasive.
Hello Richard. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. — ID.me
Ease of use
Great savings
Enjoyed seeing how many companies give discounts to military,
Hello Shawnesee. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. — ID.me
Everything was simple and easy to follow. Took very little time
Hello Burton. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. — ID.me
I wa able to get the documents i need for immigration. The person who assist in the verification is helpful and nice.I would recommend this to other people.
Instructions on phone screen have too small a font for me to read without glasses during selfie verification. They need to be in the largest font possible.
The process was much better than anticipated, very quick and easy. Although I could not rate the security of the site I am confident that it is secure if government entities use IDme.
Hello Mary! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Needed to have a. ID PIN for my online filing to complete processing. This was very convenient, and everything about the Wedsire worked great, and efficiently well.
Did not know how easy it was to use ID.me and get a 20% discount on the basketballs I was buying with Spalding. Order went through very easily and could not be happier.
Hello Donald! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The attention was pleasant and satisfactory which would not have any objection in using this tool again and I recommend it because my experience was of quailty
My experience with operator/agent was so professional with results. I have been trying for a year and I finally was able to reach a live video call. I am so satisfied with being verified! DONT GIVE IN YOU WILL WIN against hackers and identity theft people so be consistent with due diligence
Hello Shonda! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was good the person help me I been have trouble with the website putting my documents in so that I can get beer pad but it wouldn't go through for some reason
Hello Sherry! We sincerely apologize for the difficulty you experienced with the identity verification process. If you require any assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Took less than 5 minutes to upload valid photo identification and answer questions. The site is very concise and not wordy which made it easy to navigate.
Hello Lori! We are glad that you were able to complete the identity verification process quickly and efficiently. Thank you for your feedback and 5-star review of ID.me. -ID.me Social Response Team
Can't reach a human, no automated option for my problem. You have made it impossible to get actual customer service. I tried like 50 different ways to get ahold of someone. But no
He helped me it is very good at that I got the right man to help me with my verification and thank you very much for helping me and sticking with me when my camera wasn't working correctly and we figured it out with the app that he had me download thank you so much and he gave the numbers off very clearly no repeating and I hope I helped out good with showing in my information hope I wasn't too much of a burden
Hello Bronson! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The IRS agent was kind and helpful in resolving my issue. I followed her instructions and was able to obtain my needed information. Excellent work! Thank you all!
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sun! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team