Overview
ID.me has a rating of 4.2 stars from 29,564 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Not much to describe super easy not sure why I put off so long! It took me longer to write this review than it did to sign up for the savings, so just do it!
I didn't know anything about IDme and was frustrated I needed to do something I'd never had to do before. Following the instructions is the easy part, but uploading my docs made me impatient because the system would not take them. Once I got with an agent, I was already overwhelmed and just wanted to show what I had to get verified. Since I hade a pic of my ss card and not the physical doc in hand, that I uploaded, my session was rejected. However my Trusted Referee gave me a wide range of options to chose from for verification and explained what I needed to do. Once I corrected my document submissions and joined the session, I was verified in less that 3 minutes! Now that I'm good to go, any entities (Unemployment, IRS, MySSA, VA, etc) that use IDme as a verification platform can request my info to be shared with them (with my permission) and I'll get things handled much quicker and smoother. So all in all…. I'm glad I did it!
Awesome experience using this service / website. No issues with entering my information. So quick and easy! I'm also confident my information is safe and secure.
Efficient very professional very pleased everything went very smoothly and I'm very happy and I could understand everything that the agent was trying to tell me very happy because I feel that I was verified and nobody was trying to to give me a hard time
Smooth and stress free. The process did not take long and was easy to do. The questions were in a good order and when I was done I had my ID verified.
Everything went pretty well - there were a couple of steps, especially during when I was being asked to scan my face, where I really felt like I wasn't doing that whole thing properly, but, apparently it went through OK, so I guess I did it decently.
When it first came up that I had to do that selfie I was scared because I'm 63 years old and never done anything like that before then when I started the process it wasn't bad it was pretty easy and as I continued on I got more confident what I was doing. Thank you.
It took well over a full MONTH after I sent in a request for help to get a response, most people live paycheck to paycheck waiting this long for a response to a QUESTION to be answered before you can even try to get your stuff submitted is ridiculous. Also when I tried to verify my documents they got denied saying "this isn't a utility bill" yes, yes it was. It was my last bill before I moved from pge, then the second time it got rejected because "you cant use a social twice" I didn't have two socials, I checked several times after the FIRST time things were rejected and it was NEVER two socials, I'm convinced that whoever was working didn't even look at my documents they just rejected them because lazy. Extremely upset with this company I hope it goes under.
Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team
The process to ID.ME is simple and easy. My only problem was that I got several outside calls and this caused me to have to repeat a step. I would suggest to notify people not to call for 5 minutes.
Hello Ruben! Thank you for sharing your experience with our service. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I was required to use ID.me as part of work I am doing for an HHS entity. It was my first encounter with the system, and I found it easy to use. Because it is endorsed by HHS, I also felt comfortable supplying the required PII.
Proceso Fácil sin problemas, comunicación asertiva y clara
Buena atención, mi experiencia con la persona que me atendió fue paciente y de gran ayuda
I'm 100% strongly satisfied. The team is very helpful. And respond you right away. If you have any questions. This site is awesome all I need is here.
They "required" much more personal info than needed to verify my status as a teacher, especially since it's verifiable on my state's department of education website with nothing more than my name.
Totally agree with mostly everyone's comments on here. I sent an Email to the CEO of ID.me telling him how bad their system really is. Surprisingly he did respond back to me and offered to help me. Bottom line is, they are getting slammed with claims verification's from all over the country. Seemed like a nice guy and a fellow Veteran. I just think they are in way over their heads at this point. Only speaking in regards to California, I put most of the blame on the California EDD - they are the ones responsible for the lack of security, technology, and planning. I won't even get into all of the other accountability problems that the EDD has and there are plenty.
On the other hand, ID.me should have planned ahead for this also. They should have had their software and systems tweaked to where there wouldn't be all of the BS problems people are experiencing confirming their identity. I know they are hiring more people, but that doesn't excuse the excessive failure rate. They also need to have an actual toll free number that answers calls in real time. They are pulling in big money now - it's time for them to step up and get their sh** together. Even I had problems with their system. I have been background checked multiple times, Federal security clearances, etc, etc. and I had issues with ID.me.
I communicated to the CEO and pointed out the severe issues that people are having. Many people are suffering hardships getting their Unemployment Insurance because of ID.me delaying or holding up the process. He is aware of the problems. Hopefully Mr. Hall improves the poor system they have in place.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team
My experience with ID.me was fast, easy to accomplish and secure. The online referee was pleasant, professional and personable. Very smooth verification process.
Hello Marcin! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Had a great experience and the customer service representative was very professional and helpful with assistance and helping me apply for unemployment benefits.
Hello Isaiah! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
One can quickly make an account and stay confident that personal information remains private. Very easy to navigate and retrieve your needed information.
Hello Faustino! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scott! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team