Overview
ID.me has a rating of 4.2 stars from 29,567 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
It was good and fast process.
Plus have plenty of security steps with codes that go directly to your phone, and you can use cellphone to upload documents.
Great customer service. Very helpful. Explain everything to me in details in English and Spanish. Give him a 5 will recommend. Didn't mind to repeat untill i understood.
Never tried it before but my experience with it was very frustrating you need to figure out how to upload documents better than what there is now crazy
The technology is going too far as duplicate everything as possible since I was victimized stolen identity so Id me would help alot to match my true identity
When using my windows pin it was easy and quick. One day i had to log in to pay some taxes which usually takes no more than 5 minutes. After it didnt take my pin, the next 25 minuites i spent trying to verify my identity. I understand verifying to keep your log in secure and all that, but ID.me has a ridiculous process. First i got a text to upload front and back pics of my drivers license (which i did 2 times front and 2 times back and sent the text, they did not take. So then i got a text requesting a selfie. After this verification process taking 20-25 minutes alone, i ended up spending over half hour doing something billable that shouldve and usually only takes 5 minutes max! I wont use id me again. (sorry for all of the grammatical errors).
I reached out for help several times I got the same response which was the simple log in instructions but I still cannot get into at account tries to calll can't speak with anyone
Hello Dana! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Feeling helpless, I had recurring failures trying to get my ID validated from my home in Germany. But after a call for customer support, their assistant walked me through the right steps to successfully get my ID validated, and for VA and IRS all is great now!
Hello Ron! We are glad we could help you verify your identity successfully. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Don't be intimidated if you're not used to seeing yourself without glasses. It'll be over in a jiffy.
It was a good experience I didn't really know a lot but it was step by step instructions
Hello DJ. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. — ID.me
I used my NY Drivers License for enrolling in ID.me for IRS.gov. Started on my PC, then provided my mobile number and received the link on my mobile as SMS, followed the prompts, provided the snapshots requested for my drivers license (had to take them twice), then enabled the camera for a selfie against a white background (no glasses, that was tricky for me, couldn't see the instructions),, waited a few seconds for approval, went back to my PC to confirm information presented to me, and completed the whole process, from beginning to end, in about 5 min.
Thanks for your time highly appreciated you and your support thanks you so much again
Hello Jenny. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. — ID.me
I couldn't have done this identity checking process on my own. I'm 78 years old. I needed my daughter to help me. It even took her a while and she has a PhD. Can't they make this any simpler?
Hello. We’re glad you were able to complete your verification successfully. Data security is extremely important to us. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
I had a bad connection and when I was cut off my heart sank. I was afraid I'd have to start at beginning of process but the agent called me back, and continued where we left off.
As long as you know all about yourself to be able to login securely this site will help look up crucial info. I found not only was it super secure but it was quick to do everything
They may hold your private data for seven years. It should not be this invasive to gain the data I require to begin the process of taking back what little percentage these thieves wish to give back.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance or if you have questions. We are here to help. —T, ID.me
It was simple and very easy going I procrastinated for a while because I thought it was a lot of here and there but I was surprised with the lady I met with she was very understanding and very professional it was a nice situation
Hello Susan! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I had a friend help me and We thought it was for Charities and Non-profits. I am not that great on computers and the rest is history. Sure hope someone else does not make the same mistake.
It was fast but I'm order to give review I got to write 50 words are more I couldn't just write. IT WAS FAST. So this is it but it was very fast
Just simple and easy and fast. I have nothing else to say. I already put my review twice. All I want is my tax return from 2020 that IRS keeps telling me in my account not active.
Hello Eloina! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
This service is fast, easy, quick, and reliable. I wish all sites that needed ID verification used this service. I've had to use others (like on Coinbase) and the experience is absolutely terrible.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team