Overview
ID.me has a rating of 4.2 stars from 29,568 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
This is a very fast and easy experience. So long as you follow the instructions and you have what they are asking for, there's no reason why it shouldn't work.
My experience was a thorough, 3-step authentication process. It consisted of biometrics, documentation and a live personnel who completed its verification.
Site was easy to navigate. The 1st initial setup take a little but, I'm ok with that for my identity to be secure. Now when using different sites it's so quick and easy and Hassel free.
Truth is:
I found it very easy to take photographs of my identification submit them to the designated site and then quickly received a phone call from a live human being which was very important and we spoke for a brief moment 7 minutes 10 at the most maybe as little as five she was very nice and personable and friendly and smart and did a great job and should be paid more regardless of what she makes now I think it's a good thing if only whoever designed your website did the Department of Employment Opportunity ( DEO) nowthat website is a mess seriously
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
It was very simple to upload your information and take picture,and in about 10 minutes after done. You get email saying that you id is set up
While being easy it was very secure. I wasn't redirected multiple times or asked repeated questions. Very straightforward. I would highly recommend this to anyone looking for past taxes.
Kept getting errors logging into ID.me. Help personnel walked me through how to do this. I should have used Chrome instead of Firefox, then I wouldn't have the problems.
To access my IRS account I was forced into creating an id.me account which accessed my computer and collected biometric information about me. Avoid using this at all costs.
I hope my experience can help others. I too had waited over 60 hours and the wait time freezes. DO NOT USE ANDROID PHONE. I had been using my ANDROID PHONE. I borrowed a neighbors Kindle Fire with Silk browser. In the middle of the day, countdown worked and I got a video call in about 3 hours. You have to refresh the page frequently. YOU CANNOT REFRESH ON AN ANDROID PHONE. Hope this helps.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team
The experience was helpful, I think. Im just hoping I understood correctly and that I didnt mess anything up because this whole tax thing is quite frightening at times.
Hello Andrea! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team
HORRIBLE NERVE RACKING TO MUCH TO DO TO FIND OUT INFORMATION ON YOUR ACCOUNT PLEASE TAKE IN CONSIDERATION OF THE SENIORS SECURITY I UNDERSTAND BUT GET A TEAM AND FIND A BETTER WAY FOR THE OLDER GENERATION ASKING FOR MYSELF AND OTHERS SPOKE WITH OTHERS AND THEY HAVE THE SAME CONCERN.
#FRUSTRATED 66
Finally a secured and a very, instructive, step by step process made it easy to follow, even for a 58 Year old man who has fallen behind with technology.
I'VE BEEN UNEMPLOYED FOR OVER A YEAR DUE TO COVID. THE EMPLOYMENT DEVELOPMENT DEPARTMENT IN CALIFORNIA REQUIRES ME TO VERIFY MY IDENTITY THROUGH ID.me. I SENT DRIVER'S LICENCE, PASSPORT, A SELFIE AND SOCIAL SECURITY NUMBER AS REQUIRED. I'VE BEEN WORKING ON THIS FOR OVER 2 WEEKS. I GET APOLOGY EMAILS FOR THEM TAKING SO LONG. AFTER REPEATEDLY SIGNING IN, I ALWAYS GET A MESSAGE; WE'LL SEND YOU AN EMAIL WITH A LINK TO RESUME YOUR VERIFICATION PROCESS. I HAVE NEVER RECEIVED THIS EMAIL LINK. ID.me IS A JOKE. I THINK UNEMPLOYMENT KNOWS THIS, IT SEEMS IMPOSSIBLE TO GET YOUR IDENTITY VERIFIED THROUGH THEM. THE UNEMPLOYMENT OFFICE NEEDS TO CHECK OUT THE REVIEWS. YOU KNOW WHAT? MAYBE THEY HAVE!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team
You were. Great explain ing to me. Step by step. Mainly just because im learning computer at my late age. God -Bless... i won't give my age... FIVE. Six
Hello Irene! We appreciate you sharing your positive experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was too long but not too hard to apply
Hello Xue. Thank you for your feedback, I apologize that you found this process to be too long. If you need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
I needed to enter an IRS site and give personal information. With ID.me, it felt very safe and cut down on the number of inputs and confirmations without it.
Hello Nick Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I have a good experience is was very good thank you
Hello Joseline. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. — ID.me
With tons of info the site "could not verify me". This went on for two days. Finally offered a video chat and with the same info everything was completed.
The young lady came on the video chat on time. She was professional, patient and caring. I cannot imagine how she could do better. She's a keeper for sure.
Next man she was good it didn't take that long. Everything was pretty much cut and dry right to the point. And I really appreciate the service thank you
Hello Adrian! We are glad that you were able to successfully complete the identity verification process with ease. Thank you for your feedback and your 5-star review of our service. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team