Overview
ID.me has a rating of 4.2 stars from 29,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Very very very good job done by web technical team in integrating ID.It was really nice to see how easy and simple website has been organized and designed for first time users.
Great job
I was told tax season was just around the corner,i haven't had the liberty to file my taxes for a very long time, ID.me, gave me the assurance, that I can file without any issues or draw backs
Great experience fast and very effective agent was very. Professional we need more people only one complaint I tried calling Appointment line they pick up and hang I was trying to verify my identity
Hello Lila! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Although it took a while for me to get my documents to take in the system I finally got through and completed my ID verification. Better to use computer next time and not phone.
Everything was decent and in order! I have no complaints and found it to be secure and safe. Being a person who has had my identity stolen and used, I think highly of Id.me!
Hello Akimible! Thank you for your feedback regarding our service. Thank you for your 5-star review. -ID.me Social Response Team
Was fast good straight to the point I'm just waiting to see if everything shows up good than I would be completely satisfied been waiting a long time to get in contact with them
I went to the whole process and
Keeps sending me back to sign in try it like 8
Times I don't know what else to do can't get my benefits.no money to pay bills
It provided a very secure way for me to access my personal information. It was good to know that there are measures in place to keep sensitive information from getting into the wrong hands.
Being kind of low tech in experience and having to set up the app in Android made for some tense moments but was able to get through it. Seems like it had professionals that put the app together
The process was done well. I am waiting to see the results on Monday
Hello Beverly. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. — ID.me
I successfully verified my account and everything was good,so I got a text message on my phone number on if the email I used was mine,I clicked yes,then they sent the same message and I said no without reading the text so they then restrict my account
Hello Marija! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Challenging but in spite of my lack of patience and sufficient knowledge on the subject, it's really amazing how the software never crash. Impressive.
Hello Elisa. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
ID.me makes me feel safe and secure when submitting my personal information to either government websites or corporation websites.
ID.me provides accurate instant troubleshooting.
Hello Lisa! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Prompt and informative, employee was very helpful and respectful and took her time instead of becoming agitated when I didn't understand a few things...
Hello Sharante! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
The ID.me representative (trusted referee) was very courteous and helpful. The process only took about three and a half minutes. I'd certainly recommend them.
When I sign in and click Air Force as my branch of service, they do not offer my exact rank.
When I separated from active duty after 4 years in the Air Force - I had worked for and earned the rank of SGT, yet it is not on the drop-down bar.
I can appreciate that the AF now has a new rank of E-4 which is called Senior Airman, BUT that is not my correct title/rank.
My DD214 says SGT, and I am proud of it. Please stop demoting me. I will continue to correct anyone who calls me anything other than SGT.
Hello Lorri! Thank you for your feedback as we are always trying to improve our member experience. If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team
Yolanda was great she was straight to the point and helped me with what I needed.
I thought it was a hassle continuous tries on a Android was the problem as soon as I did it on my laptop I went straight through it and got done with it no hassle so I will say using upgraded phone or a computer will help you in the long run
The ai that is used to verify leaves a lot to be desired it took multiple attempts to verify my drivers license because it said that it couldn't read my license after four times of trying I gave up on the license verification and tried to use the selfie function but had the same issue after the fifth time I was finally able to get verified even though I have had an account with I'd me for a number of years
Hello Mike. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
The experience was explained easily. Instructions were easy to follow. And there were multiple checks to make sure that you are who you're supposed to be.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vijaya! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team