Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I ended up needing a video call. It came quickly ~5 minutes at 1 am EST! The gentleman was great and after showing him all the documents it was done. Approved and able to get to my IRS records.
?s ref. An ex-spouse I've had no contact with for 30+years? What # goes with an address I lived at 17 years ago? Have been at it all afternoon and no success. Need a human to answer a phone.
I think it is a good idea the way the system has been set up I feel like my information and everything that I've given my worker is safe and secure they took the time with it with me And he was nice and polite Keep up the good work
Hello Stephanie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Thank You ID.me, Today has Been Refreshing. Danny V. and His Assistance Was VERY Professional, Thorough and Kind! His Presence Helped Make My Day Brighter.
Thank You Danny!
To Everyone at ID.me, Thank You for The Job You do Daily. Keep up The The Good Work. Remember To Smile and Know You are in My Heart, Thoughts and Prayers. Many Blessings To You and Your Families.
Keep Up The Good Work!
You Each are Loved, Valued and Appreciated!
ID.me is The Go To When You Need a Boost of Brightness and a Breath of Fresh Air. Their Services and Professionalism are Beyond Reproach and Can Be Trusted!
To Those Reading This - You are Loved, Valued and Appreciated, My Thoughts and Prayers are With You and Your Families! Choose None Other Than ID.me!
Blessings
I'm very satisfied with the I'd Me support team, I couldn't access my account, RSA Needed to be reset and there was not a phone number to call felt a bit loss but they got back to my emails & Michael the analyst kept me updated, TRUST THE PROCESS, Thank you for keeping my account and information secured. My only suggestion would be to add a helpdesk line for those who are not tech savvy.
It is very easy and simple to use. I wish more companies would be using it very good experience.
Hello Donald. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. — ID.me
Slow could of avoided the whole video call process if the web site would have just accepted my forms of if that I had because I eventually showed the people on the video conference the same forms I'd that I presented to t by e web site hat I'd the one tho king I fight underdyxnf about thh my r. Process
When I realized I needed to go through this process to log into the IRS site I was at first irritated. Within just a few minutes I saw how well thought out the process was and I became fascinated by the ease the process was for me to complete.
Had my taxes done and found out that my SS# has been stolen. I was informed that I should use ID.me. Very easy to apply and it's given me a sense of security.
Explained in my answers! This is what I'm talking about way to much to answer!
Hello Tammy. Thank you for providing feedback. If there is anything further we can assist with, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Great one on one customer service!
Definitely recommend you to give it a try...
Hello Marco. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. — ID.me
It was easy to use straight to the point and easy access I like that I was able to be simple quick over and done answer the questions and move on about my day I don't like how y'all making me use 50 words just the same to say I like the process
I don't have a lot of experience with the iPhone. The instructions were not user friendly for me. The technician that came on to chat got me through the routine after several tries.
Efficient and easy. I lead step by step towards my goal of getting my unemployment check. They helped me feel like all my information was going to secure with them.
Technology slows down the process when links don't work. Clicked to find in person choices and screen was blank. Chatted with AI in circles. Had to keep re- signing in.
Dissatisfied with gaining access to SSI after going through the face recognition process. Tried to then login and the system took me back to obtaining a verification code. Vicious cycle!
I was completely overwhelmed with my physical situation and new limitations after working 40 years. This was one of the easiest processes I've been through recently and was greatly appreciated.
The process was so easy to navigate, I initially thought it will be so hard, but as I scrolled through, all went in so fast and seamless. Keep this up
Hello Adekemi! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Very fast and easy, made me feel comfortable to do a video chat and very secure when it came to my information. I would recommend anyone using or trying ID.me.
Hello Samantha! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scott! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me