From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I'm not the most computer literate person but was able to accomplish this. Directions clear and easy to follow. Allow enough time and it's easily done!
The person who attended me was very respectful and kindness. She talked me step by step thru all processes until finishing.
Very good information and I appreciated the response and the questions that verified my information. There is so much fraud and thank you for your service
Very helpful that the agent explained things quite well when they had me show my drivers license to her
My experience was great I just hope everything is fine and I get my taxes the guy that was helping me that a wonderful job he blocked me through everything told me how to do it I was a little confused but I did get it I guess I got it I don't know I still haven't heard anything but I'll give it a couple more days and then I guess I'll call back
Easy process to complete. Was initially skeptical and pleasantly surprised. Would recommend to anyone.
I had to login to the IRS site for past information. Id.me made the process painless and swift, I was able to recover my account and gain access within minutes. This is the best way for sure was, to gain access to a secure login.
Fue muy fácil y los agentes muy amables me resolvieron mi caso en breve y lo mejor buscaron un agente que me pudiera hablar en mi propio idioma lo que fue más cómodo para mi.
There was no experience to discuss…. Entered all info did what was asked then couldn't log in. And now I have to come up with more words to make this complate go through more bull $#*!. Can never talk to a human always this automated bull$#*!
Id was an excellent experience with ID, ME, And i was able to contact all the insurance companies without any problems.
Antes que nada quiero agradecer a todos por brindarme el servicio y la forma tan rápida de tramitar y verificar mi identidad fue tan fácil y sencillo ya que tenía yo todos los documentos a la mano no me fue tan difícil gracias a todos
Lady where very kind, respectful and helpful.
Professional in all aspects. Would definitely advise anyone to your website and to put their trust in this platform.
It was easy to set up ID.me. I simply followed the instructions and got an id in one go. I hope this process is a keeps my account.safe and protected.
It was a challenge for me because it was my first time, and I was even scared. Then, everything flowed so quickly and easily that I didn't even realize when I finished. I even thought I hadn't made it, but I did have my account and all my history for the first time.
I've had ID ME for a cple of years now. I lost my phone and I couldn't log in due to the 2 step verification. Oh no I was stuck needed to update direct deposit on my children's and self survivor benefits. Like most other apps once you cannot verify that sms code IT BECOMES A NIGHTMARE,! I UPLOADED DOCUMENTS ( mind you anyone who steals your wallet phone or purse can provide those. So I was pleased that in a very short time I got a call from agent who verified I was same person In license. He also explained some things. For my security verified the purpose of me using ID ME. IF HE ONLY KNOW THANKS TO HIM MY KIDS WERE able to have supper...
It was good I will use it again and tell a friend to use it to and for them to tell a friend they experience was wonderful I didn't have no problems using it
Todo fue rápido y entendido, gracias por su ayuda esperamos usarlo en otra ocacion, no tengo más palabras que agregar solo agradeser a todo el equipo
Very easy to use Customer do not have to constant change passwords every 180 days like other government websites
Might as well just publish all my passwords to the internet. Being forced to use this authenticator by. Gov. It is a security hole vulnerable to pickle in the middle attack.
Let us use any other third party!
I liked the ease and speed of the online verification process. The platform was intuitive and I had no technical issues. The service was efficient and met my expectations.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members