ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
ID.me is one stop sign in for all your important government websites. This makes it much easier as you don't have to remember user names or passwords.
Myhealthvet to ID.me is an improvement. Id.me registration is not difficult. Follow the ID.me directions you are in. I like the increased security. Logging in is user friendly. Carlo
It took me 10 minutes to sign in. I don't keep my license scanned. It kept kicking me out. The amount of verification is ridiculous. I'm not dead nor am I an illegal.
I have used ID.me for myself, brother, and father's ID several months apart. First me, my brother a year later, then my father two years later. Despite the lag in time, their self video verification process does not work and has not improved nor been fixed. We always end up having to call an agent. Extremely incompetent and inconvenient process.
Took long it was a very very lengthy process had to do about 3 to 4 times in order for it to finally go through
ALREADY STATED NOTHING AT ALL TO ADD NOTHING MORE TO SAY THISMHAS BEREN ASKED AND ANSWERED THROUGHOUT THIS RIDICIOULS "Rate My Experience" IT SUCKS
I was very satisfied with how smoothly the account setup went. Thank you very much for your services so I can easily access my account and stay updated on my messages and profile.
It was simple and easy to setup all you need is to follow the instructions and it's not going to take more than 15 minutes of you time
100% sure I would like to advise other people friend, family members to use IDME because it is easier, and trustful, fast and easy, simple
Terrible experience, ID.me can not even verify my publicly verifiable DEA number as a long time MD healthcare provider in California
I like it this is so legit and they secure way they take care of your information with video call and everything great experience
It is a little difficult in the beginning and then it gets easier to use as you move along.But it was a little difficult in the beginning.
Don't waste your time. Puts you in a continuous loop. Never goes to destination. After you are logged in to your account and tdry to access SSA, for instance, it takes you to a registration page with no exits
Great job very much helpful Recommend to anyone who needs help
With tryin to find out about there benefits
ID.me was very easy to use. Documents upload was very straightforward and quick and it felt totally secure.
This feature is great and user friendly, I would recommend giving it a try. I also use it to check the status of my income taxes.
If was hard for me to verify my identity it was hard because they suspended my account so it was hard to identify my semf
It's was worth to understand when people come and guide you when you needed, also you can benefit the great job what thy are doing for you by helping unsuccessful what you wanted as needed?
Initially, using the system appeared complicated; however, if you use the steps provided, it is easy. The most important aspect, my data is secure.
Now that I have ID Me it's makes it easy to sign in because you don't need a password just your Face and im still in Shock how fast signing in a Online Account can be
Thank You.
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! If you require assistance with completing your ID.me verification for your state unemployment organization, please reach out to us at sj.support@id.me. We are happy to help.
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.