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ID.meReviews 30,663

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+326
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,372
value
1,118
shipping
612
returns
602
quality
1,097
This company does not typically respond to reviews
North Carolina
1 review
0 helpful votes
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Worth the effort
May 22, 2025

ID.me is one stop sign in for all your important government websites. This makes it much easier as you don't have to remember user names or passwords.

Date of experience: May 12, 2025
Florida
1 review
0 helpful votes
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Myhealthvet to ID.me is an improvement. Id.me registration is not difficult. Follow the ID.me directions you are in. I like the increased security. Logging in is user friendly. Carlo

Date of experience: May 12, 2025
Illinois
1 review
0 helpful votes
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Ridiculous
May 22, 2025

It took me 10 minutes to sign in. I don't keep my license scanned. It kept kicking me out. The amount of verification is ridiculous. I'm not dead nor am I an illegal.

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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I have used ID.me for myself, brother, and father's ID several months apart. First me, my brother a year later, then my father two years later. Despite the lag in time, their self video verification process does not work and has not improved nor been fixed. We always end up having to call an agent. Extremely incompetent and inconvenient process.

Date of experience: May 10, 2025
California
1 review
0 helpful votes
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It worked good
May 22, 2025

Took long it was a very very lengthy process had to do about 3 to 4 times in order for it to finally go through

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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ALREADY STATED NOTHING AT ALL TO ADD NOTHING MORE TO SAY THISMHAS BEREN ASKED AND ANSWERED THROUGHOUT THIS RIDICIOULS "Rate My Experience" IT SUCKS

Date of experience: May 12, 2025
Texas
1 review
0 helpful votes
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Tax return
May 22, 2025

I was very satisfied with how smoothly the account setup went. Thank you very much for your services so I can easily access my account and stay updated on my messages and profile.

Date of experience: May 12, 2025
New Jersey
1 review
0 helpful votes
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My experience with ID.me
May 22, 2025

It was simple and easy to setup all you need is to follow the instructions and it's not going to take more than 15 minutes of you time

Date of experience: May 12, 2025
North Dakota
1 review
0 helpful votes
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Trustful application
May 22, 2025

100% sure I would like to advise other people friend, family members to use IDME because it is easier, and trustful, fast and easy, simple

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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Do Not Trust
May 22, 2025

Terrible experience, ID.me can not even verify my publicly verifiable DEA number as a long time MD healthcare provider in California

Date of experience: May 12, 2025
Florida
1 review
0 helpful votes
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This is very secure
May 22, 2025

I like it this is so legit and they secure way they take care of your information with video call and everything great experience

Date of experience: May 12, 2025
Texas
1 review
0 helpful votes
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Secure ID protection
May 22, 2025

It is a little difficult in the beginning and then it gets easier to use as you move along.But it was a little difficult in the beginning.

Date of experience: May 12, 2025
Texas
1 review
0 helpful votes
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Don't waste your time. Puts you in a continuous loop. Never goes to destination. After you are logged in to your account and tdry to access SSA, for instance, it takes you to a registration page with no exits

Date of experience: May 12, 2025
Texas
1 review
0 helpful votes
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A 10 great service
May 22, 2025

Great job very much helpful Recommend to anyone who needs help
With tryin to find out about there benefits

Date of experience: May 12, 2025
Massachusetts
1 review
0 helpful votes
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Great Experience
May 22, 2025

ID.me was very easy to use. Documents upload was very straightforward and quick and it felt totally secure.

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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Great and Easy Feature
May 22, 2025

This feature is great and user friendly, I would recommend giving it a try. I also use it to check the status of my income taxes.

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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If was hard for me to verify my identity it was hard because they suspended my account so it was hard to identify my semf

Date of experience: May 12, 2025
Florida
1 review
0 helpful votes
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It's was worth to understand when people come and guide you when you needed, also you can benefit the great job what thy are doing for you by helping unsuccessful what you wanted as needed?

Date of experience: May 12, 2025
North Carolina
1 review
0 helpful votes
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Initially, using the system appeared complicated; however, if you use the steps provided, it is easy. The most important aspect, my data is secure.

Date of experience: May 12, 2025
Tennessee
1 review
0 helpful votes
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Social Security Administration
May 22, 2025

Now that I have ID Me it's makes it easy to sign in because you don't need a password just your Face and im still in Shock how fast signing in a Online Account can be
Thank You.

Date of experience: May 12, 2025