From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Just a commercial vendor. Your data will not be safe as profit, not commitment and accountability to the end user, is their #1 priority.
It was necessary for me to Neal too what I wanted. I found it very easy to accomplish, especially because any mistakes I made were easy t fix.
Great experience going thru the process and getting everything setup. It was smooth and easy to follow.
The process was straight forward, and the agent that confirmed my identity was also super patient and helpful.
If it hadn't been for id.me I could of still been waiting on my tax refund. It was a little over 3 weeks and where's my refund website would say your taxes are being processed. I tried and used id.me because of the changes the irs was going through than from like it was in the past. And the next day on the where's my refund website I had a date for when my taxes will be in my account. It was a reliever. I even was able to see any questions I needed answered right there on id.me website.
After entering all of my personal information including pictures of my identification ID me verified my identity however when I was redirected to the IRS website they refused the verification by ID me. It was a waste of my time.
There seems to be a mismatch with my identity. I checked on my SS retirement application a week ago and I login with no problem. This time it could not ID.me. My legal name is Michael Kent Brooks, but for some reason my SS card number shows a name "Mike Kent Brooks" All of my ID: Driver license, Military ID, Passport and Birth Certificate use "Michael" as my first name. Can you help me fix this issue? Please help me rectify this login issue. *******847
*******@outlook.com.
I spent hours entering passwords over & over again & never got anywhere After trying to navigate the process for hours I was told that I had on ID me account with another agency already
I had a super experience with the id.me representative they were all so helpful! I had to speak to 2 representatives because my documents weren't uploaded correctly and both of them did an amazing job!
I had the satisfaction of navigating and completing all steps needed to successfully create my account and search for discounts. I highly recommend people establishing an account. I wish I would have much sooner,
Logged in to VA medical site.
With ease and secure in knowing I have protection and privacy. If I knew this was going to be such a pain, I would not have started it.
I had a great experience I would recommend it to anyone very secure, and very professional. I was also able to view my Social Security information and my IRS Account information as well as my medical account information because id.me Made it all possible. I'd.me is an excellent source of identification verification. I would recommend it to family and friends and also entrepreneurs.
Login.gov didn't work and I was locked out twice. iD.Me got me in with 10 minutes of effort and identity verification
Very good attention with the customer, I really like talk with this employee, the questions was so simple, and I love it how the personal try to found a person who speak my language to solve my problem
It was a little time for the Verification part but after that everything was easy & bit time consuming at all. I would tell everyone to go ahead & get with it.
Always tried new things because sometimes we are afraid of technology and his best to learn while you go keep a open mind that everything is not difficult
My experience was very satisfying and I was able to access my account with no problems. The agent that helped me was very polite, knowledgeable and helped make my experience go smoothly and fast.
Y. K. I. S. = You kept it simple for those in need of baby steps in order to achieve success in learning new and exciting things.
Time consuming! It was mother's day I didn't want to do but did. Needed to get it done so I could pay my bills. Just lost my job and very difficult!
It was very easy to use. The only problem was an error when using Chrome to take a selfie to identify my identity. After multiple attempts, I still got the same error that my browser settings weren't showing the permission to accept the camera, even though they were. I had to end up using Firefox instead.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members