From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Easy for me to use and to acces my account helps me a lot and i trust them to have my private information
Mi experiencia fue muy buena, pese a ser mi primera vez.
Pude llenar mis datos correctamente, me atendieron amablemente y fácilmente accedí a mi información y verificar mis datos
Unsuccessful sign in. So I couldn't get my documents that I needed. Guess I'll have to try again some other time.
Secured and well explained process. Everyone can use this system with no problems no matter how old you are
At first I was nervous about the process. Don't feel comfortable to give personal information and was kinda nervous that it's going to be a difficult process but when I started I was shocked that I was able to finish each steps so easy. And yes, specially when I get connected with the agent. The first try, we got connected without any difficulties and the agent was very professional. He didn't speak fast or kinda rushed me, he was making sure I get what I need to know. He was very reliable and polite. Thank you, Mr. Agent
I am 77 years old and was worried I could not complete the process and knowing that I needed to so I could complete IRS forms etc. Surprisingly, I felt at ease with the clear instructions on how to complete the process.
Put my information in use my photo ID and it tells me we don't recognize you. So I looked to re-register no not gonna do that either can't find it. This is the second time I filled this survey out the first time they couldn't accept my survey. The raining I gave them was piss poor. Could explain why I didn't go through.
Not good at all take to much time typing no help at all should have a number. To talk with a live person
My experience was extremely good, just be patience, read and understand the instructions, make sure that you are fully aware of what you are reading before you make a comment on what you about to sign up for.
I've been worked in U.S. more than forty years, and retired from my job in a few years ago, but do not understand why take so long to finished those questions, because I have to re-try again and again. Those questions were not hard but some complicate. Thank for the operator be very patient with me to finished the task.
I would never thought a web site could be so informative about your financial situation. To be able to see your future is wonderful. Most of all i felt secured with ID.me. I cannot wait to get back on ID.me tomorrow so I can learn more about about our future endeavors and learn more things i can find on a secured website.
I didn't have any problems. The representative was polite and direct. I was in possession of the information needed and done with my purpose for needing to access the the IRS website within half an hour. Very pleased.
Evil company, uses facial scanning and that is evil. Screw you
Evil company, uses facial scanning and that is evil. Screw you
Evil company, uses facial scanning and that is evil. Screw you
Evil company, uses facial scanning and that is evil. Screw you
Evil company, uses facial scanning and that is evil. Screw you
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Excellent, Easy, Secure. I would recommend to family and friends. Easy and fast to search for information.
I cant acces irs acces, luego de la llamada y documentos no puedo entrar a la pagina irs deseo q me ayuden tengo que hacer mi verificacion ante el irs para que validen mis taxes con una carta que me envio irs
Exelente, muy buena atención, les recomiendo usar la aplicación, es cien por ciento segura, lo atienden a uno muy rápido, son respetuosos y amables. Muchas gracias
Great experience in creating my ID.me, documents are easily uploaded. Agent has a clear and precise instruction that can be easily followed
My agent was patient with me (I am in my 80's). Answered my questions and helped me through the process. Thank you
I did the set up, but when it came to the end where I was to verify, it said as an error, something went wrong and I don't know went wrong
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 bien bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members