From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
ID.me is amazingly easy to use, locate information on and connect to other government websites. This is not necessarily my experience with government websites or for profit sites.
I used to have issues everytime I had any kind of change to my personal information. I would dread dealing with security personnel at Social Security. ID.ME was able to verify my identity in less than 3 minutes without any issues. It doesn't get better than that I don't think!
Easy it wasn't hard at all specially cause I did it and I'm not computer literate. This is the easiest form I ever filled out
Process painful. Do another options no no no no no
Even this is painful!
Do at least 100 characters! WHY!
Painful
My experience was a lot of errors (yes I typed my information in correctly) and buffering. It's better to do the video call, but try not to get irritated because you'll most likely run into an error.
Easy to use and very secure. I love this process it makes me feel secure.
I would recommend this process to all that want to check in.
Difficult but not the date I need. Not the date I wanted. But good not exactly what I needed. I'm not completely satisfied with the way I need to fill this out but it is what it is…….
And then they had the audacity to send me a survey? My video call agent was great though. I should not have needed to get NEARLY that far but she made it simple. Bless her.
My experience with ID.me was excellent. The process was clear, secure, and efficient. It helped me verify my identity smoothly and access important services without any hassle or long delays.
My experience was little bit strange at first, but it was pretty good experience that I had.Therefore I hope to do this again in the future.
After uploading my I. D and selfies, a dozen times. Andrew got job done but why did I have to take pictures of my I. D and face. When you an call agent like Andrew had to verify my identity. Video chat should mandatory, so the user can schedule or time the interview ahead of time.
I dunno who made this service but it sucks. It took me six and a half hours to figure out how to navigate the website for a simple name change and I'm a gen Z
Una experiencia muy buena ya que la informacion que me dieron fue eficaz, clara y precisa si tomo un poco de tiempo encontrar a una persona bilingue
The ID.me was easy to fill out…. (even for seniors…(that's me) For the Veterans part you need to use your DD214 for it to process.
Muy buena y me contestaron rapido y todo muy bien estoy muy agradecido y me hablaron en mi idioma natal, le deseo muchas bendiciones para esa empresa q esta para ayudar a los ciudadanos Eeuu y a muchas personas q lo necesitan, gracias
It was nice to learn something new. I don't understand in the beginning, but as I continued everything became more easier and unstanderble for what I have to do with different paperwork.
I found it easy to navigate ID.me and get what I needed. The second time I used it was easier to use after the initial setup.
I am distrustful of the safety and securety measures boasted of. Then we are held hostage by placing this last question to answer at the end of the questionnaire.
Very easy site to navigate. Gives you a great sense of security. There were nis issues and I feel very safe in knowing that I am protected
Not a long wait get assistance from the workers very polite and patient willing to assist you always had a smile on her face wow assisting me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members