From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
It was easy and quick to access everything that I needed. A great way to navigate through the program great experience.
It's okay, but it's difficult questions. I felt I was in high school all over again. Question: When will I receive my credit card?
My experience was very easy on here and I loved entering my responses on here and they were not that hard!
Muy excelente servicio Resolví mis datos de una manera trasparente y pude hacer mis diligencias de inmediatamente sin ninguna dificultad
I enrolled in IDme to access Social Security website. It was easy to enroll and enter data except take and upload selfie from camera. I had to try three attempts to upload selfie as it needs very bright area for taking picture.
It was interesting experience. And it helps me to showcase myself. And I hope you are satisfied with my experience.
Easy and secure to log in to My VA Health care website and any other government agency for information. I feel safe using it without fear of scammers, theft identity, spam, viruses, etc. My personal, PII and health information is protected.
I'm a senior who isn't terribly tech savvy. After having a SSI account for nearly 60 years, all of the new id verification took me aback. I was confused and stressed. But, when I followed the instructions it wasn't difficult, and the video call representative was very kind. It was all wrapped up and I could once again sign into my SSI account. However, I'd love to know what prompted this big hassle out of the blue. Do have my suspicions...
Waw easy to understand directions, very fluid interaction. Fromstart to finish tokk about 5-7 minutes. As very easy process to understand
It's simple and makes it easy to log in. Removes all the hassle. One time set up and you are good to go.
Excellent. After numerous failed attempts to use login.gov for my SSA account, I tried ID.me and was done in 10 minutes. Login.gov gave me "try again later " 3 times, and " lost connection" twice over the course of 3 days.
It goes into loops if you try to update your professional license. And there you go in circles trying to update your license over and over.
Muy buena estoy muy satisfecho pude hacer todo lo que necesitaba muchas gracias por todo su apoyo en este proceso gracias
Got me into what I needed, if your ever stuck without any way to id yourself I'd.me will get it done right for you.
Hated the process but like anything birthed by government I suspect the requirements for the contract created this beast of a process.
Buena atención al cliente, Valoración execelente de la conexión, tiempos perfectos de la
Llamadas presicisas,
Secure and simple! Peace of mind knowing that your personal information is secure and won't be stolen by someone!
Nothing reassured me that DOGE was not getting the information I provided. The IRS site I needed was down and that concerned me too!
Can not get my Code to confirm my me lpoiubnktrfxae, e$#@"*;:'?!+-56_:;! 0/)(()&765':+&? Oyu_&!--6554$$$+7
I use it for my Soc Sec and VA and hope that all of America has to use it for all state or federal benefits to ensure our country's safety and security
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members