ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
The only problem was getting a clear picture of my drivers license which expires in one year and will I have to sign up for ID.me again?
Excellent experience with ID.me, I am extremely satisfied with their service, everything went smoothly as expected, thanks very much. I will recommend ID.me
Es facil de hacer y muy util, ayuda a proteger tu identidad y dar acceso a varias agencias degobierno
This was not my first time on ID.me. The first time I was unable to set up my account. This time, the process was easier. They had changed a few things and made the instructions a bit more clear.
Muy buena experiencia con la agente que me atendió y muy buen servicio espero en el futuro seguir teniendo mejores experiencias sigan adelante
I had heard the process was a bit long and tedious, but I was able to go through the process with realtive ease. There was a bit of a wait while my documents were verified, but less than the stated seven minutes. Shortly thereafter, I was connected for the video call verification which was very professional and completed in a short amount of time.
All went very well. Getting a variety of documents ready to use did involve some effort. But now they are all secure in a digital format on my computer just in case there is another incident that would require me to use them again. Since someone stole my Social Security Number I am sure that there will be another incident. I believe that I am ready for that now.
Very satisfied and trusting knowing me keeps my private information safe and protected from hackers and identity thefts.
Creating an account with ID.me is a great way to view your account information and get all the necessary details about your account. I am excited to know I can connect without having to go through all the lines and attitudes when visiting the office. So, sign up, and get your account details. BAC
After I got it, it didn't work w/ soc. Sec.
It wasted my time like so many other
Things on computer, Passwords, user names,
That don't work after the first use. AND all the back & forth with getting verification numbers via email & text. ------------------- It's a BIG PAIN!
Was having trouble for video selfie with my iPad so had to use my phone was easier then was able to do everything in mynphone
IT'S DIFFICULT TO USE, NOT GOOD FOR INEXPERIENCED COMPUTER USERS, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, "PLEASE DO NOT CONTACT ME", "PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME", "PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME", "PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME", "PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME"!
My experience with ID.me was quick and easy. The account set up was quick, and the verification process was effortless.
It is a means to an end. Personally, there were steps that could've been excluded and there were things that most definitely needed to remain as part of the process.
My personal opinion is that ID.me is a work around for SSA users with no US mailing address, however I would rather use a federal application which is not an option in my case. PS. My experience with ID.me is close to zero have just established ID.me account therefore my rating is irrelevant. Will move to fed. Application as soon as I'm back to US soil. Yes I do have concerns regarding how safe information I have provided to ID.me... Could you please comment on it? Appreciate.
Great experience and I Learned a lot from this Tax Lady. I am Greatly impressed about her services and her fees is really Fair. And I will refer her too Friends and family.
At first I couldn't connect my screen was black then I couldn't hear but Angelica was able to hear me luckily she called me and was able to go from there. Maybe I had my sound muted on my chrome settings I should've checked settings site premissions to see if it was allowed
It was easy and informative to re gain and learn about my personal information. My life has indubitably been in flip flopping shambles for years. (Meaning) my credit report/scores, financial issues/business, relationships, education & etc. were misplaced for 33 years of my life. I turn 34 on May 24 2025 & I am utterly & gratefully thankful to and for everyone and everything that has helped me & me helping them in any way & every way possible. I think I found a loop hole!
My experience was phenomenal. He helped verify my identity in less than 3 minutes! It was very quick and easy. The wait time for the video call was only 3 minutes so that was very fortunate and he told me the steps to do next so I wouldn't be confused. He was very respectful. I would definitely recommend this service for anyone who needs help quickly
Difícil de confiar en esta aplicación porque no lo sabía el proceso, me tocó averiguar al irs pero la chica no me dijo que era por medio de otra empresa y no menciono la aplicación ni el nombre por eso dude mucho en hacerlo, pero si me dijo que me van a llamar por videollamada para verificar mis datos y sobre todo si yo era la persona de los documentos y no era fraude. Por eso me animé hacerlo
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! If you require assistance with completing your ID.me verification for your state unemployment organization, please reach out to us at sj.support@id.me. We are happy to help.
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.