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ID.meReviews 30,708

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+326
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,373
value
1,119
shipping
612
returns
602
quality
1,098
This company does not typically respond to reviews
Pennsylvania
1 review
0 helpful votes
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Signing up for ID.me
May 28, 2025

The only problem was getting a clear picture of my drivers license which expires in one year and will I have to sign up for ID.me again?

Date of experience: May 18, 2025
GB
1 review
0 helpful votes
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Excellent experience with ID.me
May 28, 2025

Excellent experience with ID.me, I am extremely satisfied with their service, everything went smoothly as expected, thanks very much. I will recommend ID.me

Date of experience: May 18, 2025
New Mexico
1 review
0 helpful votes
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Facil y rapido
May 28, 2025

Es facil de hacer y muy util, ayuda a proteger tu identidad y dar acceso a varias agencias degobierno

Date of experience: May 18, 2025
Arkansas
1 review
0 helpful votes
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Got it done.
May 28, 2025

This was not my first time on ID.me. The first time I was unable to set up my account. This time, the process was easier. They had changed a few things and made the instructions a bit more clear.

Date of experience: May 18, 2025
Texas
1 review
0 helpful votes
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Muy buena experiencia con la agente que me atendió y muy buen servicio espero en el futuro seguir teniendo mejores experiencias sigan adelante

Date of experience: May 18, 2025
Czechia
1 review
0 helpful votes
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Pleasantly surprised
May 28, 2025

I had heard the process was a bit long and tedious, but I was able to go through the process with realtive ease. There was a bit of a wait while my documents were verified, but less than the stated seven minutes. Shortly thereafter, I was connected for the video call verification which was very professional and completed in a short amount of time.

Date of experience: May 16, 2025
Vermont
1 review
0 helpful votes
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All went very well. Getting a variety of documents ready to use did involve some effort. But now they are all secure in a digital format on my computer just in case there is another incident that would require me to use them again. Since someone stole my Social Security Number I am sure that there will be another incident. I believe that I am ready for that now.

Date of experience: May 18, 2025
New York
1 review
0 helpful votes
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Id protection
May 28, 2025

Very satisfied and trusting knowing me keeps my private information safe and protected from hackers and identity thefts.

Date of experience: May 18, 2025
North Carolina
1 review
0 helpful votes
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Creating an account with ID.me
May 28, 2025

Creating an account with ID.me is a great way to view your account information and get all the necessary details about your account. I am excited to know I can connect without having to go through all the lines and attitudes when visiting the office. So, sign up, and get your account details. BAC

Date of experience: May 18, 2025
Massachusetts
1 review
0 helpful votes
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All for nothing
May 28, 2025

After I got it, it didn't work w/ soc. Sec.
It wasted my time like so many other
Things on computer, Passwords, user names,
That don't work after the first use. AND all the back & forth with getting verification numbers via email & text. ------------------- It's a BIG PAIN!

Date of experience: May 18, 2025
Texas
1 review
0 helpful votes
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Video selfie
May 28, 2025

Was having trouble for video selfie with my iPad so had to use my phone was easier then was able to do everything in mynphone

Date of experience: May 18, 2025
Virginia
1 review
0 helpful votes
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TOO DIFFICULT
May 28, 2025

IT'S DIFFICULT TO USE, NOT GOOD FOR INEXPERIENCED COMPUTER USERS, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, DON'T CONTACT ME, "PLEASE DO NOT CONTACT ME", "PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME", "PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME", "PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME", "PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME","PLEASE DO NOT CONTACT ME"!

Date of experience: May 18, 2025
Ohio
1 review
0 helpful votes
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My ID.me Experience
May 28, 2025

My experience with ID.me was quick and easy. The account set up was quick, and the verification process was effortless.

Date of experience: May 18, 2025
North Carolina
1 review
0 helpful votes
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Acceptable
May 27, 2025

It is a means to an end. Personally, there were steps that could've been excluded and there were things that most definitely needed to remain as part of the process.

Date of experience: May 18, 2025
Israel
1 review
0 helpful votes
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... It's better than nothing...
May 27, 2025

My personal opinion is that ID.me is a work around for SSA users with no US mailing address, however I would rather use a federal application which is not an option in my case. PS. My experience with ID.me is close to zero have just established ID.me account therefore my rating is irrelevant. Will move to fed. Application as soon as I'm back to US soil. Yes I do have concerns regarding how safe information I have provided to ID.me... Could you please comment on it? Appreciate.

Date of experience: May 18, 2025
Florida
1 review
0 helpful votes
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Tax Preparation
May 27, 2025

Great experience and I Learned a lot from this Tax Lady. I am Greatly impressed about her services and her fees is really Fair. And I will refer her too Friends and family.

Date of experience: May 18, 2025
Oregon
1 review
0 helpful votes
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At first I couldn't connect my screen was black then I couldn't hear but Angelica was able to hear me luckily she called me and was able to go from there. Maybe I had my sound muted on my chrome settings I should've checked settings site premissions to see if it was allowed

Date of experience: May 17, 2025
Maryland
1 review
0 helpful votes
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It was easy and informative to re gain and learn about my personal information. My life has indubitably been in flip flopping shambles for years. (Meaning) my credit report/scores, financial issues/business, relationships, education & etc. were misplaced for 33 years of my life. I turn 34 on May 24 2025 & I am utterly & gratefully thankful to and for everyone and everything that has helped me & me helping them in any way & every way possible. I think I found a loop hole!

Date of experience: May 17, 2025
Mississippi
1 review
0 helpful votes
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Excellent Service
May 27, 2025

My experience was phenomenal. He helped verify my identity in less than 3 minutes! It was very quick and easy. The wait time for the video call was only 3 minutes so that was very fortunate and he told me the steps to do next so I wouldn't be confused. He was very respectful. I would definitely recommend this service for anyone who needs help quickly

Date of experience: May 17, 2025
Ohio
1 review
0 helpful votes
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Difícil de confiar en esta aplicación porque no lo sabía el proceso, me tocó averiguar al irs pero la chica no me dijo que era por medio de otra empresa y no menciono la aplicación ni el nombre por eso dude mucho en hacerlo, pero si me dijo que me van a llamar por videollamada para verificar mis datos y sobre todo si yo era la persona de los documentos y no era fraude. Por eso me animé hacerlo

Date of experience: May 17, 2025