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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
No how many times I gotta tell you what's wrong with the system. You can call me on my phone and talk to me. *******770.
I'm an old Vietnam Veteran... and this Old Dog managed to learn a new trick kind of thing. I hope that order like myself can get on board and find for themselves how easy it is to make contact with the VA. I hope that our government continue's to make it even more user friendly. Sincerely, R. Gonzales
Good experience; excellent learning. I have nothing more to say and I need to go. My finger is getting tired of punching letters
Todo fue muy rápido, excelente servicio y muy satisfactorio. Los documentos a escoger son accesibles para uno porque al momento los tenia a la mano. La llamada una experiencia fácil. Yo no hablo inglés y enseguida me buscaron una persona que hablara español. Los agentes muy serviciales.
It was great and able to apply to this program. I will surely use this if I have to apply the purposes of this. Thank you so much.
Hard to follow. Difficult to get directions. No agent available. Not resolved on this site. Went to my tax preparer office to get it resolved.
The document process held up my process and then I've received some error message that I didn't understand and I still am receiving the error message after I got I d'd so I don't know if it went through or not.
Mi experiencia fue súper bien ya me ayudó hacer varios proceso de mis papeles y más q todo una identificación q uno se identifica
It was not userfriendly. I tried for seeral days to get into SS and had to have an ITT expert help me.
As a US Navy veteran, I needed this to receive a discount on my delivery of bottle water. Me being technology challenged. I believe I completed this transaction completely.
Fast and easy to use. No excessive photo retakes. Less stressful. Trustworthy safe and secure. Digital verification was with an agent and was quick to the point and friendly. No wasted time. I accomplished what I set out to do. Prove I am who I say I am online.
It's a little harder to get this task done. But it's all worth it in the end. Don't give up. The video call at the end makes very satisfying to know you've achieved success.
Only problem I had was trying to upload a selfie. It's not my phone I doubt it's your program but the interface between the two that look like I was taking an x-ray
Muy amables y todo lo explican bien y se les entiende muy bien sus explicaciones grasias IRS por sus servicios de trabajo..
Turned out to be less daunting than what it seemed to be as the process began…
The technology with the app enables an ease of use.
Muy bueno y seguro para procesar trámites importantes y sobretodo muy amables para los procesos y pasos a seguir
Greatest experience.Thanks again for your help. And support. Everything went well and positive. The best information ever. I will recommend this to my friends and family members.
Can easily obtain information about you Social Security---Account, Services, Status, Verification & Benefits.
It was a good experience. Simply questions and process to answer and follow. I would recommend to fellow teachers to do the verification.
The form was submitted, but not all questions were answered on the form. This means that when I printed the form, there were questions unanswered that had not been asked to me by ID.me. This means that the form will be surely rejected by the. Government agency.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members