From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Exelent nice verry good thank you it was unbelible. Dear what als you want from me get off my back people don't have time for this bull shot wait until it's night time
It is a clear guidance by step by step once starting the process. It offers the enough time to do identify verification.
Acceso fácil y rápido para ingresar y cargar documentación, muy útil toda la información profesional y seguro
Ok a little harder at first but then it got a little easie. I was eventually able to do it though. I hope it worked. They did say I would get a packet soon.
It was what it was. Also 100 hundred characters. I get so tired of all these surveys to make then feel better. Has it been one hundred characters yet?
Wanted to ensure my personal data and connection with SSA an already extremely efficient and professional system
I wish I had more experience with technology in this time. It took me a bit longer than I had hoped for when I tried to go from one screen to another on my phone.
Very pleasant found it very easy and enjoyable to access. Would definitely use it again and also tell my friends about it
Had a little trouble signing in. We almost had to make off the internet while we timed out numerous amounts of times the site almost ended my whole days worth attempts was actually down to my last attempts.
Lots of difficulty in the beginning but after jumping many hurdles of AI technology I made it through with the help of the unemployment Workforce that came out victoriously
It gave me sort of "error message" at the very end (when I went thru' all the steps 5/19/25 at about 12:30am, BUT on the IRS website for "Where is my refund?" claims refund was mailed 3 days earlier…Was the ID.me steps all done correctly or not?
I was applying for unemployment benefits and ID.Me was the process used to identify me as the person applying. It was a quick and easy process for me to get to what I needed in order to complete the eligibility process with confidence.
Very useful! L protecting my Social security information! Gives me peace of mind! Plan to use it on some other important sites.
Now that we have to use this sign on to access government programs, this is the one I chose because of the ease of establishing an account and it is fairly easy to sign in to gain access! I am fairly satisfied with ID.me and will recommend to my family and friends!
It was pleasant. Just verifying what documents were needed. She showed professionalism. Just had a few heart warming smiles. Which did help talking to a stranger. So that was heart warming.
My experience has been good. It directed me to where I needed to get to very reliably. There have not been any major problems. All problems have been minor and have been successfully resolved.
Una excelente aplicación de mucha ayuda muy profesional y sobre todo mucha seguridad confianza y excelencia en el trabajo
Attempted to log into government website with different log-in. Too many issues. Would not recegnize my CA drivers license. I had zero issues once I tried logging in with ID.me..
Muy bueno y respeto las palabras de a aquellas personas pero es mi absoluta pensamiento y gracias por esta encuesta por qué nos ayuda a decir lo que tenemos en mente y personas en decir las cosas en buen carácter
It was so easy and quick it didn't take no time and the representative was so helpful which made it quick and easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members