ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Well I guess the best way to tell people they have come up with the easiest way to help us I'm very Grateful and to have worked closely with everyone they Fantastic Group please give it a try yeah 👍 Thanks You For Helping me Isa. D
, octubre todo lo que necesitaba saver sobre ID me y puedo recomendarlo a migo que pueda usar ID ME es muy fácil de usarlo y más rápido
Muy buena todo estubo muy rápido y fue exelente y es primera ves q hago esto y no fue tan difícil y todo estubo bien
Learning experience; considering my lack of my computer education. I do not like using my phone, but I had no course.
Muy eficiente y rápido es mi primera vez que utilizo esta Herramienta y fue una buena experiencia, voy a recomendarlo
My experience was somewhat wonderful due to the fact that the services was precise and securely safe.
Easy and does not take so much time…. Easy to sign up but this asking to rate the experience im giving 3 star … too many questions
Good. No issues. Verified for discount with phone company. ******************,*,,,,****,,*&&^%$#^%#<_=÷=__=<&%<^^%@$&*(****
This was very helpfull and i enjoyed this. Thanks to everyone i would be able to use this type of way to help myself and familia with the support of you guys.
Fue fácil rápido y sencillo estoy muy agradecida con todo el proceso y lo mejor de todo es que me atendieron en español. Gracias
When starting out I wasn't sure about this Id.me until I did some back ground checking and realized this could be beneficial to me in keeping my information secure while on the web. With all the scams and dark web, hacking and on and on going on what seems to be complicated is really not so complicated. Take a deep breath and go into it slowly with a positive thought. Before you know it boom it's done and in the long run beneficial, like a new habit it gets better each time you use it!
I was lost trying to sign in to ID.me with a email that I had changed or no longer used with a new email made the photo call to ID.me the problem was solved and I'm happy ID.me Help Desk is very helpful courteous patience I am thankful that I made the call ID.me help desk
Now that I'm out of the military and don't have my CAC anymore to sign into my VA account Id.me has been an invaluable tool in helping me continue to sign in to the VA to apply for benefits and check on their status.
Very satisfied to use the ID.me because it shows who you really are and it is important to stop other people using your identity
For me it seems simple, I wAs able to take my time. After I finish with the site, It email me that I was all finish I thought that was a good end.
Time is a bit long trying to complete the steps but besides that there was not much issue completing it
Very hard to work with. Now my explanation has to be at least 100 characters long? Are you kidding me. Stop using uncontrolled AI to write and design your systems. The tech is not there yet.
It was bad at first only because I couldn't make an ID me. After months because I tried making an account since March so it took to many weeks for me to finally get an accoumt
تجربه جيده ان يبحث الشخص عما هو مدون في السجلات ويعرف ما له وما عليه بسهوله ويسر كما انه من الجيد التفكير اتخاذ القرارات بعد ذلك
Setup was simple as you just have to follow prompts on your phone. Expect to use at several merchant locations that I already shop at.
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! If you require assistance with completing your ID.me verification for your state unemployment organization, please reach out to us at sj.support@id.me. We are happy to help.
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.