From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Quick and easy took a minimum amount of time. I had no difficulty with it. Able to pay all my back taxes and good security
It was great do a great job love social security keep up the great job it doing love everything you do at social security
Very had to get threw without A lot of directions sometimes it was very hard to get the directions clear.
I have brain damage, among other things, and am not tech savvy at all, but even I could do this! This is so much easier than I feared. 😊
Great company. Did as stated and more. Would recommend to anyone that would like to protect ID and more.
Easy, Secure, and helpful. Void interruption and the access is fast. There should be many sites like this
To void long lines of people waiting for information needed.
I did so earlier but did know how to avoid sharing of my eperience. I just wanted to exit the review procces but did not see a means of doing so; hence, I accepted the only approach I knew that would enable me to exit.
Verifying my identity was super quick and easy and the help was amazing. The ealk through was simple
Un excelente servicio de calidad, profesional y muy necesarios para la comunidad en general, un personal altamente calificado.
Great staff for customers service they treat you just like family. They have no problem with any situation you have they will get to the bottom of the all the workers there are wonderful
Repeated verification codes didn't work and at times lengthy delays in receiving codes and the asked to resubmit information
For me it's a good and professional way to identify a person who needs to access a specific or anywhere.
Me encantó mucho utilizar lD.me.y fue una experiencia única. Se las recomiendo a todos los que quieran utilizarla
Every time I think that I can finally take a break from creating another password, there is some other person working on ruining my life. Trying to access accounts or platforms. Why? For one I don't have a dime to be hacking from my piggy bank. ID.me. Has kept my federal and government accounts safe and people have attempted multiple times and I get notified everytime and it's a pain in the dairyair that I have to verify my identity but look on the flip side. It's still my identity not theirs
I'm a good listener and trustworthy and loyal and that what I want in a woman that I want
And I am looking for here
Not satisfied With this application. It took about 2 hours to create the account. My daughter had to help me
Have had a rough few years and lost a lot of documents and am trying to rebuild and Id.me has made that possible and does so quick and efficiently
And I was forced to give it a one star rating I would give it a zero. What are used to take me to Kwik star verify took me 12 this is not simple. Playing the matter. It's making it more complex and then they wonder why the older vets are completely so much about the new system. They should of left well enough alone, and just had all of the new people coming in just go on the new site their way.
A lot of Steps. I hope I do not have to go through this Id me Again please. I'm just trying to get all this done so I can get my Refund..
Was late on doing my taxes and Lori got me right in... And did a Fantastic job! Thank you
Would definitely send a friend to you All..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members