ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Una experiencia muy satisfactoria y muy buen servicio de la funcionaria hispanohablante que me atendió en la videollamada
Safe, fast and secure! I know my information is secure. Other sites verify you through ID.me and allow you to continue to there site
Crappie.crsp is not a good thing Jax?))"opening-24 I have a home 🏡 in my life tv and I have a question about how
It was very interesting for me and i thing it will more experience for me in future because i need more information in future
As long as you know the answers to your own questions that you make there should be no issue whatsoever. Let the site scan your face in your eyes and you're in simple as that no need to remember long passwords for multiple services in one organization. If you lose your phone no worries go through your verification process that you made correctly and you're in within minutes
Violations of human dignity. Be prepared to feel like a criminal or zoo animal. It's unnecessary. A person in the employment office can clearly see its me.
Fast and efficient. Super easy to use and navigate. Clarity of web site. I hope the benefits come soon since my company does not pay vacation or sick time. I am not earning any money.
It was Great just a little confusing but I got through it with help I have really have a experience yet
I was able to access very important benefits all at once, without trying to remember several passwords
Súper rápido y atentos a la hora de llamarme y verificar mis datos para poder continuar con el proceso de verificación de mis documentos
My experience was good I'm very glad that ID. Me asked so many questions it's for Security purposes I thought it went very well. Thank You Ronald C Ray
Was easy I miss the information for an email I don't know and she gave me the time to look it up and let me rejoining the group
I liked that the documents can be uploaded online, but I didn't like that I was forced to go through verification via video call, since I am a foreigner and do not speak English, and I had to ask my friend to be my translator. Otherwise, everything was fine. The officer was polite and friendly.
Good people's services and great attitude helped in what was asked pls be positive always was not delayed much
My first time experience was quick and easy. I understood the steps and I already had an Authenticator app installed so that helped the process a lot better for me. They make sure they email you and text you with updates and I love how quick and smooth it was. I was able to use my phone to upload pictures with no issues and that's always a plus for me.
It would appear as if the government uses ID.me to make it extremely difficult if not impossible to log on, not for security, because everyone who works for the government are lazy worthless POS.
I had a very good time with you today and you were very kind to me and you were always very nice to me so thank you for everything that I had to not experience any negative reactions or triggers.
Muy contento por la atención brindada excelente servicio muy amables supieron explicar todo muy bien y sobre todo hablaron mi idioma
Setting up ID. Me is very easy even for an elderly person. This is a government website to trust your personal information with.
Run! This is a useless service that does not work. It pretends to verify you but it actually doesn't do $#*!. Then, when you try to use it you find out that you're unverified. Don't even think about getting tech support - all they'll do is send you to their worthless FAQs. You have never used a worst service ever, and I don't recommend trying.
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! If you require assistance with completing your ID.me verification for your state unemployment organization, please reach out to us at sj.support@id.me. We are happy to help.
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.