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ID.meReviews 30,724

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+326
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,374
value
1,120
shipping
613
returns
603
quality
1,099
This company does not typically respond to reviews
Michigan
1 review
0 helpful votes
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Satisfactoria
June 2, 2025

Una experiencia muy satisfactoria y muy buen servicio de la funcionaria hispanohablante que me atendió en la videollamada

Date of experience: May 24, 2025
Virginia
1 review
0 helpful votes
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Use with ease
June 2, 2025

Safe, fast and secure! I know my information is secure. Other sites verify you through ID.me and allow you to continue to there site

Date of experience: May 23, 2025
Ohio
1 review
0 helpful votes
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$#*! $#*! $#*!
June 2, 2025

Crappie.crsp is not a good thing Jax?))"opening-24 I have a home 🏡 in my life tv and I have a question about how

Date of experience: May 24, 2025
California
1 review
0 helpful votes
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Thank you very much
June 2, 2025

It was very interesting for me and i thing it will more experience for me in future because i need more information in future

Date of experience: May 23, 2025
Georgia
1 review
0 helpful votes
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Verify with YOU
June 2, 2025

As long as you know the answers to your own questions that you make there should be no issue whatsoever. Let the site scan your face in your eyes and you're in simple as that no need to remember long passwords for multiple services in one organization. If you lose your phone no worries go through your verification process that you made correctly and you're in within minutes

Date of experience: May 23, 2025
New York
1 review
0 helpful votes
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Violations of human dignity. Be prepared to feel like a criminal or zoo animal. It's unnecessary. A person in the employment office can clearly see its me.

Date of experience: May 21, 2025
California
1 review
0 helpful votes
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Easy to navigate
June 2, 2025

Fast and efficient. Super easy to use and navigate. Clarity of web site. I hope the benefits come soon since my company does not pay vacation or sick time. I am not earning any money.

Date of experience: May 23, 2025
New Jersey
1 review
0 helpful votes
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Great just a little confusing
June 2, 2025

It was Great just a little confusing but I got through it with help I have really have a experience yet

Date of experience: May 23, 2025
Illinois
1 review
0 helpful votes
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User Friendly One Stop
June 2, 2025

I was able to access very important benefits all at once, without trying to remember several passwords

Date of experience: May 23, 2025
Tennessee
1 review
0 helpful votes
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Muy bien la experiencia
June 2, 2025

Súper rápido y atentos a la hora de llamarme y verificar mis datos para poder continuar con el proceso de verificación de mis documentos

Date of experience: May 23, 2025
Washington
1 review
0 helpful votes
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SECURED SITE
June 2, 2025

My experience was good I'm very glad that ID. Me asked so many questions it's for Security purposes I thought it went very well. Thank You Ronald C Ray

Date of experience: May 23, 2025
Colorado
1 review
0 helpful votes
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Easy and quick
June 2, 2025

Was easy I miss the information for an email I don't know and she gave me the time to look it up and let me rejoining the group

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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Positive experience
June 2, 2025

I liked that the documents can be uploaded online, but I didn't like that I was forced to go through verification via video call, since I am a foreigner and do not speak English, and I had to ask my friend to be my translator. Otherwise, everything was fine. The officer was polite and friendly.

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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Great customer service
June 2, 2025

Good people's services and great attitude helped in what was asked pls be positive always was not delayed much

Date of experience: May 23, 2025
New York
1 review
0 helpful votes
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Easy and secure
June 2, 2025

My first time experience was quick and easy. I understood the steps and I already had an Authenticator app installed so that helped the process a lot better for me. They make sure they email you and text you with updates and I love how quick and smooth it was. I was able to use my phone to upload pictures with no issues and that's always a plus for me.

Date of experience: May 21, 2025
Arizona
1 review
0 helpful votes
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It would appear as if the government uses ID.me to make it extremely difficult if not impossible to log on, not for security, because everyone who works for the government are lazy worthless POS.

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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Expert grade with a smile
June 2, 2025

I had a very good time with you today and you were very kind to me and you were always very nice to me so thank you for everything that I had to not experience any negative reactions or triggers.

Date of experience: May 23, 2025
Texas
1 review
0 helpful votes
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Muy buen servicio
June 2, 2025

Muy contento por la atención brindada excelente servicio muy amables supieron explicar todo muy bien y sobre todo hablaron mi idioma

Date of experience: May 23, 2025
Texas
1 review
0 helpful votes
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Trusted Gov site
June 2, 2025

Setting up ID. Me is very easy even for an elderly person. This is a government website to trust your personal information with.

Date of experience: May 23, 2025
Colorado
1 review
0 helpful votes
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Useless data stealer
June 2, 2025

Run! This is a useless service that does not work. It pretends to verify you but it actually doesn't do $#*!. Then, when you try to use it you find out that you're unverified. Don't even think about getting tech support - all they'll do is send you to their worthless FAQs. You have never used a worst service ever, and I don't recommend trying.

Date of experience: May 23, 2025