From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Once you're registered, it is amazing how much personal data is available just from my VA records. Tomorrow, I will explore further. I have an issue brewing with IRS and SSA. The reduction of SSA benefits via the IRS tax year 2023 computations is my problem. Hopefully, ID.me will aid me in this dilemma.
I had to use this to get my tax information and it was so easy to do with the instructions provided. And I believe it's one of the safest as well.
Nothing but a joke & waste of time! I wouldn't recommend this to a single person no matter how much I disliked them. It didn't help in the least bit!
Muy buena el personal que me atendió muy bien porque hablaba en español también y fue rápido en su trabajo no tardo mucho
I had difficulties getting it done but in the end I got it all done. After being locked out of the account twice I finally had to go get it done on a computer instead of a phone or laptop
The selfie part was complicated but I was able to finish everything I needed to do and the documents I needed was successfully done right and having all my information correctly done and theirs no mistakes at all
Everything was very easy and I loved the attention. Thank you very much. I thought the process would take longer because it was Memorial Day weekend.
Like it Good experience here and worthy thr time to doit please check it out too and easy to use and quick and i wadnf confused
My experience was good and satisfactory, efficient and effective when sending documents, scanning ID and other requested documents, with the best speed necessary.
Making my life easier. Its convent and easy to work with several different agencies. I love this id.me hopefully it will take over my loss of identity
ID.me checks all the steps of the process. Some steps need to be improved.
Explain why a document is rejected when uploaded.
I contacted the Customer Support team at ID.me 3 or 4 times because I was unable to log in to any of the government entities because of identity theft. Unfortunately, the issue was not resolved until Daisey in Customer Support took the time to figure out my issue, CORRECT IT, and now I'm able to log back into the government entities once again. Thank you Daisey!
Spent days trying to comply with IRS letters asking us to contact them. Nothing worked. Need to give up
Good job they helped
Me with my needs I spoke with a represantive
Showed my personal
Information infront of camera.
A good app ad overall outcome for identification process. If you're interested in saving time. I'm pleased I took the time to get verified.
Fine, very fast, don't have too much to day.
Good, good. Fine, very fast, don't have too much to day.
Good, good. Fine, very fast, don't have too much to day.
Good, good. Fine, very fast, don't have too much to day.
Good, good. Fine, very fast, don't have too much to day.
Good, good. Fine, very fast, don't have too much to day.
Good, good.
Exelente tremenda atencion la persona la cual me atendió era amable y me dio la información exacta para que no ubiques inconvenientes con mi chequeo.
VERY GOOD. The local support person in the store was extremely helpful in assisting me in exploring and accessing the various discounts available.
It's was too *******@first my ID.me didn't work right away when someone helping me out through my EDD.
It was simple and fast the customer service rep was professional and made the whole transaction easy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members