From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Why is there no negative-stars option? A laborious and confusing document upload process that wanted me to go to my phone to upload a picture of my passport, when I have a high-resolution scan of it on my computer. An inscrutable message saying it couldn't be accepted anyway, after I had to finagle getting the scan to my phone. The prevention of me being able to quickly self-service through the advertised "2-5 minute" long doc upload + selfie process, and being sent to the "5-10 minute" docs + video call w/ agent route. An entirely different, laborious, and confusing doc upload mode (from my computer this time) that made me upload 4 documents despite asking for 3. That upload mode accepting the same high-res scan that was unacceptable from my phone. A wait time queue that pretended I had "less than two minutes", "1 minute", "less than one minute" for over 45 minutes over two attempts. Seriously, this is gross incompetence and negligence in software user experience. I felt held hostage for two hours doing all of this nonsense, and horrendously lied to about the effortlessness. I hope AI code authors replace the people responsible for this system; can't happen soon enough.
I could not get log.in gov to work on the social security website. Although it worked fine on the VA website. I had previously set up an ID.ME account and used it. It was nice and friendly. I like it.
It was simple and easy I had a great experience, especially when I started talking to one of the agents when I was uploading my car my ID on the video call yeah when she found out, I couldn't upload my ID on the video call. She asked me to go on the zoom and she directed me to do so so it was good.
Gorgeous experience, When I did not hear her clearly, I said "could you please said it again"
I repeated twice, then She realized that i am not native english speaker, She request a translator service.and the translator is also very nice people, very clearly and very smoothly, and with very patience.
The video call verification if fast especially when you prepared all you documents they needed, very smooth experience with ID.me
Thanks very much.
Have a good day
Good usually im greeted by disgruntled & already belligerent employees when im just seeking help but for once it wasn't someone who was already miserable making it a less anxious experience
Pleasant at 70 years of the age the process was very simple and direct
The problem. I was looking for a letter the IRS claimed it mailed 6 weeks ago. I can no answer what I no receive... the letter was not in my file to answer. I need my refund and it is being held up on a Request for More information... I have not to this date recieved Anything from the IRS and no letter in account
I am a new immigrant to the United States and I want to be an active part of it. Therefore, documenting my data and making it clear and available to government is safe for me and my family and safe for my future in America
Would love it if you could help me with Unimployment. I'd me I wish they used it also.
Thank you so much for helping me get through this process. I'm hoping I'll be able to get my refund now.
Complacida con la rapidez del proceso y de respuesta, la eficiencia del agente que me atendió en la llamada por cámara. Agradezco la claridad con la que se desarrolla toda la solicitud y la confianza que genera la solución que dan.
Bring patience when you're new on computer technology! In the end, it's worth the effort! That's all folks.
My advice to everyone is to use ID to make it easier for them to verify our identity against fraud. Very good ID
Fue una experiencia un poco tardado por ser la primera vez, pero yo sé que vale la pena, y siempre la esperaba vale la pena
It was a rewarding experience. The agent was very empathetic and kind. The process was a bit long but very safe.
Toda las informaciones solicitada fueron fáciles de responder, ayuda y protege la confiabilidad de quiene utiliza el ID. Me
There were a few delays in gaining my verification due to misunderstandings but once this was corrected things went smoothly.
Don't give up.kerp trying it is worth the try believe me it was sort of fun and different thanks alot for your help. GOD BLESS.
Safe and secure way to access your IRS account and information. I just told you everything that I needed to tell you and sorry it was less than one hundred characters.
It was a awesome experience with the guy that I spoke to to get the job done it was a very intelligent conversation and satisfy to the best of my and his ability to get the job done
Having worked in the field of web access management and systems security, I feel comfortable saying that ID.me is a simple, cost-effective means that enables ID verification across multiple platforms; a process known as Single Sign-On (SSO for short). Using 2-factor authentication (2FA), it ensures that you are properly authenticated, as you attempt to access the systems, you are authenticated as having the correct credentials for access to a given system, and your request(s) to access the apps/data are also authenticated. This authentication occurs PRIOR to you actually being passed to the system(s) which further ensures the access to and safety/integrity of the data.
Signing up for ID.me was a breeze, very easy & simple. Once I finished the last step it connected me immediately to my SS account which had been locked out my reach for months due to an error with my login credentials.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members