From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Nightmare. I typically check MyHealtheVet about once a week. Then, suddenly, my account was "temporarily suspended." What happened next was straight out of Kafka. I'm trying to wave a red flag, but with only "Roy" to respond trying to declare an emergency went unanswered. I was informed that my problem required technical support. I was informed that I would get an email link to technical support. Tried THREE times: nothing. I NEVER got an email.
Finally, I learned that the regional medical center has a MyHealtheVet office. With their outstanding support, I finally got the attention of Id.me. I'm convinced that without their assistance, I would still be trying to lift the suspension. Shame on id.me!
Great I highly recommend & I appreciate the helpful service that was provided, safe easy an very consistent thanks for the great job you all did.
Just in case you haven't given enough personal data, give some more and then some more and just in case they haven't enough, give some more. Absolute $#*!ers for infringing personal privacy for no discernible value above what you've already sacrificed
Very good, most favorable application, very secure with very safe and private things. The way they place the privacy settings in which you feel safe is very good and recommendable.
I thought it would be hard to do, but it was actually very simple to do.with no problem, I'd be happy to do it again next year
After working with Social Security and the veterans, it was difficult, because kept having trouble working with app.
Que me parece muy bien en su forman de atender a alguien me gusto
Es algo que nos ayuda de mucho para poder realizar o aser más que nada darnos prioridad
Muy bueno y serviciales me gustó mucho la experiencia muy recomendable para usar,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
That was great and everything was organized and simple. The person who i spoke with was very nice and helpful and friendly.
Was nervous about it but following the instructions was very easy and fast the only problem is this page describing my experience I like describing my experience short and sweet.
It's very difficult to understand directions when you've never done something before and I do better when somebody is next to me to show me what to do
I'm extremely disabled veteran. I'm not very tech savvy. I had so much difficulty setting this up that I was locked out of my medical records for over a month. I couldn't get access to my cancer screening, I couldn't get access to my medical prescriptions for renewal. It was an absolute nightmare. To make matters worse, once I finally gave up and decided screw it I've never using my benefits again, I tried to get help with a helpline. The helpline was less useful than the actual login. They literally told me that there's nothing they could do because there's no ADA at this company. That I had to either get somebody to come over to my house somehow and get them to set this up or I was just screwed. Absolute $#*!.
Best experience with this website would recommend with helping out with any information you may need.
Fast, easy & free. The federal government approves this source & once they verify you, we're allowed to enter any site using this service. It's fantastic. I use it in life & my career in Healthcare
Super! Super! Please describe your experience super! Super! Super! Super! Please describe your experience super! Super!
I liked the clear, easy to follow instructions. I used my phone and my laptop (hey, I'm old, those tiny screens are a pain) and received a confirmation email. One less thing to have to follow up.
Horrible. Difficult to use. Will nit accept what all other I'd companies will. Lock photo upload button. Front and back of homeland verified document is not enough. Asks for full social security number. Date of birth is on dl. Absolutely horrible experience. Do not walk, but rub away. Just pick up the phone. This is impossible.
My middle name is spelled out on my SS card and passport. However, it just has my middle initials on my drivers license. I went through the entire process to get my identy verified and everything went through without any trouble until I got to the end. It told me my identify was not verified due to a conflict. I am assuming it was because of my middle initial situation. I tried several times to get back in to spell out my middle initials but I have been locked out of the system.
Muy buena el trato fue muy amable se dejó comprender todo lo que necesitaba saber, la personaje me atendió tuvo mucha paciencia al explicarme toda mi duda
Good and fast and easy the whole process was great I was able to get what I needed completed in a timely straightforward manner with absolutely zero problems
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