From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
This year I didn't receive the 2025 SS benefit report - And then learned it would be available only online. — After my confusion, which included the SS office in San Jose Costa Rica saying they do not assist in signing up for ID.me - I finally realized you are a separate company. — the continued emails from ID.me relaxed me to step by step get verified. — (the most helpful email)— simply said for a U.S. citizen who is now a also a citizen of a foreign country to simply send in a -1- copy of your original SS card, -2- copy of foreign passport -3- copy of home address utility bill. — — confusion e.g. below you're asking a "second time' for my name and email ( YOU DAY OPTIONAL BUT WON'T CLOSE THE SCREENSHOT WITHOUT IT)
I do have a little difficult you know refund that I need and I have a very difficult time with my passwords
The staff at ID.me are wonderful. The service was very professional. The staff are extremely helpful in getting your documents verified to access the Social Security Administration.
Excelente, muy atentos en todo! Muy perfecto me encantó, sobre todo al subir los documentos explicar muy bien el porque si y el porque no, al hacer la videollamada el idioma muy bieeen y explican muy bien
It's very quick and easy to navigate through the process to get to what you're looking for and best part is... it works!
I spent over 6 hours being swapped back and forth between agents, being disconnected and hung up on, starting the process over several times with different ID.me agents and systems while they tried to complete the "verify my identity" process. It seemed like the process finally completed successfully and the last thing I did at the end of this process was to give permission for several pieces of my information to be shared with other parts of the IRS. After I said OK to sharing all of that data, I was then just sent back to the IRS home website with no comment or explanation as to whether or not the verification was successful or not so I still have no idea if my refund is still being held hostage or if I am now supposed to just wait for the process of issuing my refund to complete. So no, this has NOT been a good experience so far.
It was seamless and that made it a lot more easier. Was wondering why I never herd about ID.me before now. I am enjoying every bit of it.
Ok experience but i have to wait a little bit and have to try twice since the fist time it didn't work due to incompatibility of my computer
Great service with installation as well verification with it all.and assistance on the security of features
My overall experience was great. I recommend using IDme. It was a fast and easy experience. I was wondering why my return hasn't been issued. But because I didn't complete the information I didn't receive anything. IDme is very self explanatory.
Fue muy rápido la comprobar mi identidad. Muy confiable. También ofrece descuentos grupales para militares, estudiante, ect.
Very professional and polite. If you have any do exactly what they ask it goes fast and smoothly. When I got to their site, it explained what I would need. After I gathered up the necessary documentation I hit the call back button and when he called I showed him what he asked for and it was done. He made it easy.
Exactly what I hoped for as a customer, my expectations were exactly what I thought they would be perfectly designed to support security as a customer
Good security and very well designed to be easy to understand, very professional and I recommend it to my entire family
My experience was great after I had talk to someone on a face video so I highly recommend the "ID.ME VERIFICATION " it's convenient & safe
Norvios, tranquila, con fianza, nervios, más tranquilidad, gracias, todo, bien, gracias, gracias, paciencia, todo bien, mil, gracias, x su atención,
The representative, who I spoke to on my video call was very professional and did not get upset about me asking questions. I provided the necessary documents and everything went well, and it was actually a human being on the other end. Thanks
I want my ID.me to be open, I have summited all information and I want my account to be active. And please i want my account to be open today or can you tell me when my account will be active
I had lost my login credentials and they made so easy and difficult, lol, for me to verify it was the real me. Btw, I say "difficult", but in a positive way because they ask the right information in order for you to be able to verify. Thank you!
Everything was difficult such as resetting password, what is criteria for password, name change, Signing in, chat assistant not helpful but never are. ID me is important, can there be a real person, not a robot, articles were not helpful but they never are either.
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