From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Todo es bueno pudieron atenderme rápido y eso fue satisfactorio para mi, ya que hay otras aplicaciones donde tardan mucho en atender al cliente. La agente fue clara y pude entender todo y lo mejor es que tienen agentes que hablan español gracias
Easy and no fuss I was able to sign in my account with ease after a year of not using it was able to reset password also no hassle
I don't feel like it's possibly me or it has to be something I don't know about at all. Thanks Clinton Cronin.
I had a very good experience with ivy.may regarding everything I mean I created a an account a couple years before forgot all my I forgot my username and password and I had to start from the beginning again baby after find My documents I learned what primary and secondary identification documents were which is good and I was doing all of this so that I could get into the security into the social security website so I can see my profile in my account and manage things in that regard
Very professional and patient with me and that made me very happy and I would recommend anyone to make sure and use it
I have gone through Login.gov, Customs & Border Protection, Social Security identify verification processes that are much smoother and easier to complete. System design is terrible and you will be forced to restart the entire process if there is any component the system decides it does not like. Be prepared with lots of identity evidence, such as a W2 with an unmasked SSN even if you have a valid Passport and valid Real ID State Driver's license. But wait, even with all of that information will not be sufficient if your telephone service is not in your name (such as in a spouse's name) and you will be kicked out to restart the entire process all over.
I liked it easy set up helping people out in a easy way on ur unemployment don't really knw eat else to say it just asking a hundred words to put up
Great! He assisted me, and gave me precise directions while holding my Driver's License, birth certificate etc! I was able to hear clearly. The overall experience was great
When I first set up IDme it was sort of hard because there were so many steps. However after using it, it has helped me with several things I had to get done. Made that process much easier.
It was good. It was helpful I was satisfied. I would highly recommend this identity verification procedure it's very useful and very quick to access I will for sure tell my family about this experience i have had with the process.
At first it seems it takes longer but, security is important! I will use this app again! Its easy safe and user-friendly! I will uaebit again
I did have trouble with the same message appearing when I was attempting to file to trademark my business, it kept taking me to a screen that told me I'm verified an to click to continue but kept taking me back. Not ID.me's issue but ID.me did work and I was verified but still trying to figure out this issue.
I was scared to give my sensitive information out. I hope my information will be kept confidential. But I'm glad they verified my identity without any problems, which I'm pleased with. I did everything on verification from home.
Awful just awful awful just awful awful just awful awful just awful awful just awful awful just awful awful just awful awful just awful awful just awful awful just awful
I loved my ID.me experience very helpful. They didn't have any attitudes, straight graditude and help. They also were very passionate and didn't give up on em through the whole process.
Would not allow me to access my SSA information Useless damn app. Don't waste your time or money on this crap.
My experience what I did me is it was good applying was nothing difficult there was some spots where I had to redo things because it was hard for me to be verified but it was okay
The best quickest safest most reliable login especially combined with Face ID. Everyone should be using this great service.
Super simple to set up and go through the entire process I feel safe giving this website/app my information. Verification process was very straightforward and easy.
Agent was very helpful and patient with helping me get signed in. Answered any questions I had before ending the call
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members